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Head of Claims

hace 2 meses

Miguel Hidalgo, Ciudad de México WTW A tiempo completo

The Role

Client Portfolio Management:


• Cultivate robust relationships with clients to thoroughly understand their insurance needs and ensure these requirements are met effectively.


• Continuously monitor and adapt to changes in client circumstances to ensure insurance coverage remains aligned with their evolving needs.


• Collaborate with other divisions within WTW to address cross-specialty client needs, maintaining a cohesive and consistent approach.


• Gain a deep understanding of clients' businesses and their risk management requirements, delivering solutions through ongoing service and support.


• Apply and, when necessary, clarify business unit policies and procedures to clients and internal teams.


• Identify and engage with primary budget holders and decision-makers within client organizations to build and sustain strong relationships.


• Provide technical, industry, and subject matter expertise as required, leveraging specialized knowledge within the business unit and across the Group.


• Develop and execute strategies for solution structuring, pricing, and placement to meet client needs while ensuring profitable business outcomes.


• Drive portfolio growth by identifying and capitalizing on opportunities within existing client relationships.

Retention and Growth:


• Fulfill cross-sell and up-sell opportunities to maximize client value.


• Promote new business referrals and recommendations from current clients.


• Conduct renewal market presentations and negotiations, offering well-considered recommendations to clients.


• Lead the sales process and business area practices to win, retain, and develop profitable new clients.


• Build and maintain a pipeline of prospective clients in collaboration with your team.


• Respond promptly and accurately to daily client service needs and new business inquiries.


• Seek out and act on opportunities to collaborate with colleagues to enhance account penetration and cross-selling potential.

Placement Management:


• Maintain strong working relationships with market partners as necessary.


• Ensure transparency regarding agency and other commitments to carriers and clients.


• Oversee compliant processing of contracts in alignment with FCA, CEM, and contract certainty requirements.


• Review policies, market presentations, and client documentation to ensure accuracy and appropriateness.


• Design insurance programs and pricing structures that align with client needs, leveraging knowledge of the client, market conditions, and industry sector.


• Optimize revenue from new and existing clients by utilizing a full range of placement channels and market options tailored to client segments.

Operational:


• Adhere to business procedures and operational requirements consistently, mainly with the one launched by the Region on August 2024 (attached).


• Proactively develop and present solutions to ensure high client retention rates.


• Communicate effectively with clients, associates, markets, and other stakeholders to enhance service delivery.

The Requirements


• Extensive knowledge of all Lines of Busines (P&C, Natural Resources, Aerospace, Marine, Finex, Construction, among others) insurance market, both UK and internationally.


• Preferably holds a degree or possesses relevant industry experience.


• Demonstrates strong communication, negotiation, and influencing skills.


• Exhibits proficiency in problem-solving, planning, and budgeting.


• English skills, written and talked, minimum 75%

Equal Opportunity Employer