Process Delivery Specialist Call Center
hace 2 meses
## Introduction
At IBM, work is more than a job its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible.
Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems? If so, let's talk.
## Your Role and Responsibilities- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- Deescalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Ability to multitask and use different sources of information to solve customer issues.
- Call Center Experience minimum of 1 Year
- Excellent Communication Skills
- Flexibility to Work on different shifts
- Minimum High School Diploma
- Multitasking Abilities
- Fluent English
- Native Spanish
- Call Center Experience of 3 years
- Prior Experience in Energy/Utilities Industry
- Preferably College Degree
- Strong Analytic skills
- Collaboration with Operational team to propose process improvement
Guadalajara, MX
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