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Business Process Management Senior Specialist

hace 2 meses


Ciudad de México, Ciudad de México Nissan A tiempo completo
About the Role

Nissan is seeking a highly skilled Business Process Management Senior Specialist to join our team. As a key member of our Business Process Management (BPM) Center of Expertise, you will play a crucial role in strengthening Nissan's processes and procedures, while optimizing organizational processes to enhance efficiency, agility, and overall performance.

Key Responsibilities
  • Process Improvement: Define scope, objectives, and estimated benefits of process improvement projects, and execute and manage projects from start to finish, including process assessment and mapping, identification and analysis of strengths, weaknesses, and improvement opportunities, solutions proposal, and implementation support to ensure benefit delivery.
  • Project Management: Track, monitor, and report regularly on project status, and monitor process improvement milestones to ensure on-time completion and sustainability. Elaborate timely, detailed summaries and high-level reports.
  • Leadership and Collaboration: Lead information-gathering workshops to analyze opportunities, define action plans, increase engagement, and remove roadblocks. Facilitate process design, collaborating with cross-functional teams to accommodate new business process designs.
  • Consulting and Coaching: Identify new business opportunities within the organization and provide consultation services to clients, sharing proven approaches for improvement solutions. Use Lean and Six Sigma methodology to support functions in solving problems and identifying opportunities that drive operational improvement.
  • Training and Development: Facilitate training sessions to foster a continuous improvement culture, root cause mindset, and develop capability in the organization. Act as an overall continuous improvement ambassador and actively support the change to coach and promote the use of new methods to drive efficiencies and standardization across the company.
  • Metrics and Analysis: Develop KPIs and metrics to assess improvement opportunities and measure later the improvement attributable to process redesign in terms of its specific outputs. Collaborate with IS/IT leaders to validate the appropriate solutions, design the future state, and align the implementation of IS-dependent major automation.
Requirements
  • Education: Bachelor's degree in Industrial or Process Engineering, Business Administration, or related discipline.
  • Experience: 3+ years of hands-on experience in Process mapping/Business Process Management/Continuous Improvement. Experience in Shared Services Center environment desirable.
  • Skills: Strong business analysis competency with historic success in shaping opportunities via conceptual thinking and problem-solving capabilities. Experience in Project Management and Processes Improvement initiatives. Experience in facilitating Continuous Improvement training. Solid understanding of internal control principles and implications. Experience in process automation (RPA, RDA, AI, Chatbot, etc.).
  • Language: English - Advanced, Portuguese - Intermediate (desirable).
  • Computer Skills: Proficient with Microsoft Office. Process Mapping and Project Management tools (i.e., Visio, Project, Trello, etc.) MUST. Power Bi, Tableau, Power Apps, Power Automate knowledge is desirable. Process Mining Tool (desirable).
  • Certifications: Lean Six Sigma certification (YB, GB, BB) desirable. Business Process Management or Continuous Improvement Specialization desirable. Process mapping and improvement background.
Competencies
  • Leadership and Influence: Demonstrated ability to work, prioritize, and make decisions independently in a fast-paced services environment. High energy level to enable change management. Ability to influence and lead teams without direct authority.
  • Communication and Interpersonal Skills: Interpersonal, communication, and training skills. Process and results-oriented. Customer-centric, analytical, and critical mindset to resolve issues and challenge the status quo.
  • Time Management and Organization: Time management with the ability to direct multiple projects simultaneously. Demonstrated experience in managing and influencing senior stakeholders in a matrixed environment.
Travel Requirements

5% annual.