Catalog Sales and Support Management

hace 4 semanas

Tlaquepaque, Jalisco, México HP A tiempo completo

Catalog Sales and Support Management


Description:

Utilizes acquired expertise to tackle common and challenging business issues and recommends suitable alternatives within established parameters. Works on a variety of complex problems and may lead projects, offering guidance to team members and aiding in the decision-making process. Exercises independent judgment within defined policies to identify solutions and handle unique situations effectively. Consults when needed to make decisions on intricate business matters.


Responsibilities:

  • Manages the business relationship with mid-size to large domestic accounts, serving on the account team
  • Conducts and reviews highly complex operational analyses
  • Acts as a point of escalation and collaborates with other functions to resolve operational issues of medium to high complexity in support of customer/partner requirements
  • Represents customer/partner needs and provides business requirements for moderate to high complexity projects
  • Prepares and conducts operational performance reviews with customers/partners and supports improvement plans
  • Consults on operational matters of medium complexity to internal clients at peer levels and above
  • Proactively communicates operational process changes to customers/partners and internal clients, supporting the implementation phase
  • Acts as a sales enabler in solving complex situations

Education and Experience Required:

  • First-level university degree or equivalent experience, possibly with an advanced university degree
  • Typically 6 years of related experience, preferably in sales operations, supply chain, customer service, procurement, or financial management
  • Typically more than 2 years of experience in supporting large accounts

Knowledge and Skills:

  • Excellent communication skills in written, verbal, and presentation formats; mastery in English and local language as well as other required languages
  • Developing consulting, negotiation, and influence skills
  • Strong understanding of core HP businesses and the revenue cycle
  • Superior research and analytical skills
  • Proficiency in Microsoft Office tools, especially Excel, Word, and PowerPoint
  • Demonstrated project management skills including planning, execution, and implementation
  • Ability to collaborate and network with other groups and functions to achieve business objectives supporting customer/partner requirements
  • Establishing and maintaining strong relationships with external customers/partners on a peer level and one level above
  • Basic financial and business acumen
  • Ability to identify and implement customer-specific process improvements

Job:

Sales Operations


Schedule:

Full time


Shift:

First Shift (Mexico)


Travel:


Relocation:


Equal Opportunity Employer (EEO):

HP, Inc. offers equal employment opportunity to all employees and prospective employees, regardless of race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or veteran, marital, familial, physical or mental health status, medical condition, pregnancy, genetic predisposition, carrier status, uniformed service status, political affiliation, or any other protected characteristic under applicable laws.

Please note that disclosing the requested information will not result in any negative consequences. This disclosure is voluntary, and the information obtained will be kept confidential.

If you desire more details regarding HP's EEO Policy or your EEO rights as an applicant, please refer to the Equal Employment Opportunity is the Law and Equal Employment Opportunity is the Law – Supplement documents.

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