North America Commercial Catalog and Sales Support Management

hace 3 semanas

Tlaquepaque, Jalisco, México HP A tiempo completo

North America Commercial Catalog and Sales Support Management (CSSM)

Description:

Job Summary

  • This role is responsible for executing and continuously improving sales cycle operational processes, collaborating with stakeholders, and maintaining comprehensive process documentation while ensuring compliance. The role conducts in-depth data analysis to identify improvement opportunities, generates reports for senior management, and prioritizes customer satisfaction. The role develops subject matter expertise, mitigates operational risks, and provides guidance to junior team members for effective operation.

Responsibilities:

  • Drives multiple complex operational processes and escalates throughout the entire sales cycle, such as configuration and quote, deal coordination, bid management, margin analysis, Customer Resource Management, revenue recognition, invoicing, or organizational sales reporting.
  • Collaborates closely with various stakeholders to ensure processes support overall business objectives.
  • Maintains and updates comprehensive process documentation, including standard operating procedures (SOPs), and ensures adherence to governance and compliance standards.
  • Conducts in-depth data analysis to identify trends, root causes, and areas for process improvement.
  • Generates reports on process performance, communicates findings and recommendations to senior management, and presents complex data effectively.
  • Prioritizes customer satisfaction by improving processes that directly impact the customer experience and implementing feedback-driven enhancements.
  • Develops and maintains subject matter expertise, staying updated on industry trends and best practices.
  • Identifies and mitigates risks associated with operational processes, developing strategies to minimize potential disruptions.
  • Addresses and resolves complex operational issues, escalations, and challenges promptly, minimizing business disruptions.
  • Provides guidance to junior team members, fostering their development, and ensuring that the team operates effectively.

Education and Experience Recommended:

  • Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any related discipline or work experience or demonstrated competence.
  • Typically has 4-7 years of work experience, preferably in sales, operations management, project management, process improvement, or a related field.

Knowledge and Skills:

  • Auditing
  • Automation
  • Business Operations
  • Business Process
  • Business Requirements
  • Change Management
  • Continuous Improvement Process
  • Data Analysis
  • Key Performance Indicators (KPIs)
  • Process Improvement
  • Project Management
  • Workflow Management

Cross-Organization Skills:

  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity

Complexity:

  • Responds to moderately complex issues within established guidelines.

Disclaimer:

  • This job description describes the nature of work performed in this role. It is not an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may change, and additional functions may be assigned as needed by management.

Job:
Sales Operations

Schedule:
Full time

Shift:
No shift premium (Mexico)

Travel

Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation, or any other characteristic protected by applicable law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily and will be kept confidential.

If you would like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please refer to the Equal Employment Opportunity is the Law and the Supplement.

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