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SCM Channel Engagement Lead LATAM

hace 3 meses

Ciudad de México, Ciudad de México Bayer AG A tiempo completo


SCM Channel Engagement Lead LATAM



Purpose:

This role will be the responsible for lead the customer collaboration strategy in LATAM. Supporting and engaging in the customer centric operating model to be the preferred supplier for our customers.

This accountability includes but is not limited to:

- Single CH PS LATAM representative (as «mini-enterprise COO») for the customer collaboration strategy and all the deliverables for superior service as defined through the customer lenses, joint business building, launches and collaboration index. Fully empowered to engage in all decisions needed to deliver on customer needs and expectations.

- Enabling and supporting SCM&O2C LATAM to meet all supply deliverables and delight the respective customers thanks to superior service, lead-times, collaboration and joint value creation. Accountability for key PS elements for customers and key contributor to total success of the markets. Close collaboration with Sites, SCM and O2C. Key Metrics: SAMBC – Customer OTIF– CFR– JVC – Cost to Serve

- VACC leader for the SCM LATAM sub-team for Customer Collaboration within the regional SCM customer enabling team. Ensuring fit-for-purpose team in LATAM with the right capabilities applying the DSO principles towards a customer centric community to deliver superior service for our customers, consumers and patients.

Scope (global, regional or local):

- Geography: LATAM Region - CH&PH (Part of CH organization)

- Countries in the cluster: >15

Key Tasks:

- Ensure VOICE OF CUSTOMERS (thanks to strong customer engagement) is translated back into PS Site TEAMS to master their CASH-COST-SERVICE triangle (i) correct demand signal (ii) clear join business building plans (to shape existing and future product portfolio) and (iii) full supply transparency for the customer with regards products availability in short-, mid- and long-term.

- Connect, build and develop the CUSTOMER LOGISTIC RELATIONS with customers to understand their business model and needs to influence all the internal and external stakeholders to facilitate and enable the collaboration strategy and customer centric model in LATAM.

- Lead, deploy and activate, CUSTOMER SERVICE surveys (internal & external) to understand Bayer ́s opportunities and customer service expectation to develop by collaboration strategy by cluster.

- CUSTOMER SERVICE/DELIGHT: (i) strong product availability for customers based on leading customer service KPI as agreed with business team (CFR, OTIF and/or SAMBC) to develop Bayer towards #1 supplier through the eyes of the customer, (ii) established joined business plans with customer that drive incremental value for Bayer and (iii) full supply transparency for the customer.

- Owns CUSTOMER COLLABORATION PROGRAM for top customers and provides JVC framework for SCM&O2C organizations. Key actor on the next-level initiatives for the collaboration program as CPFR, OLA, OSA, Digital Environment and Integration with Customer processes & Data to improve E2E Service and demand signal.

- Build VALUE DRIVEN service catalogue for customer channel based on customer segmentation strategy and analytical insights – esp. costs-todeliver – in close alignment with Commercial. Develop and deploy segmentation schemes, service catalogues definition and related elements in Commercial Policy frameworks (Commercial & Financial Operations and W&D)

- Sits across multiple countries at regional level to identify untapped opportunities across channels / countries in the Supply Chain and Commercial area and to ensure balanced service levels across

customers, company and markets to deliver Win-Win Solutions

- COST: Focus on efficiency and sustainability E2E optimization programs, for optimal order efficiency, local warehouse and last mile transportation to delivery cost optimization and value for customers and

the company

- BUSINESS BUILDING: Ensuring the right PS/SCM capabilities within the supply ecosystem and organization to meet the market growth ambitions so that we can enable to win market share / extend the

market size.

Exemplary key decisions the role is empowered to engage on behalf of CH

PS LATAM:

- CUSTOMER COLLABORATION: All SCM&O2C related aspects to engage in the program with customer, JBP, JVC, Incoterms, Service Catalogue, Service Strategy

- TRADE TERMS: All supply related aspects of trade-terms (Distribution, Cost to Serve, lead-times, etc.)

- SERVICE/CASH/COST: Service Supply strategy for top customers, On shelf availability, safety stock levels, product allocations, MOQs, prioritization of any cost saving / portfolio optimization.

- DEMAND SIGNAL: Forecast / demand prediction.

- PORTFOLIO: Local portfolio management

- CUSTOMER ALLOCATION: Escalate prioritization.

- NETWORK/RESILIENCE: Sourcing including strategy for multi-sourcing on materials & Finished Goods

- BUSINESS BUILDING: PS input to any business cases for JBP, JVC or any customer program

- JOINT BUSINESS PLANNING: Any supply aspects / commitment within joint business planning

Key Working Relation:

Internal: All CH commercial business and PS community for LATAM, regional Enabling Team

External:Suppliers and venders related.

Skills & Qualifications:

Overall, the following key capabilities are required for this role:

- Customer Relations: Strong mindset for customer relationships and delivering customer-centric solutions specially in FMCG companies

- Customer Relationship Management: High proficiency in managing and building strong relationships with external customers, understanding their needs, preferences, and market demands to align supply chain strategies with customer expectation.

- Supply Chain Management: Comprehensive understanding of end-to-end supply chain processes, including forecasting, demand planning, S&OP (Sales and Operations Planning), production planning/scheduling, material management and logistics.

- Business Acumen: A deep understanding of the local market's business dynamics, including market trends, customer needs, and competitive landscape, to effectively align supply chain strategies with

business objectives. Adaptable and versatile to learn about new markets and businesses to provide value and service needed for them.

- Stakeholder Management: Strong interpersonal skills to effectively communicate with and manage relationships with stakeholders at various levels, both internally (within the local business and regional

management team) and externally.

- Acts with customers in mind; Get's firsthand customer information and uses it for improvements in products and services; is dedicated to meeting the expectations and requirements of customers.

- Supply Chain Planning: Comprehensive knowledge of supply chain planning processes, including demand planning, supply planning, and strategic material management, with a focus on optimizing the balance between inventory, customer service, and supply chain costs.

- Forecasting: Basic knowledge of demand forecasting for the category, incorporating market trends, seasonality, and other relevant factors to enhance supply chain accuracy.

- Problem-solving and Decision-making: Quick and effective problemsolving skills, coupled with the ability to make sound decisions under pressure to deliver sustainable results.

- Digital mind set and knowledge of common SCM&O2C industry systems.

- Advance or proficient level in English and Spanish.



Período de aplicación:
29 Julio al 02 Agosto
Código de referencia:

División:
Consumer Health
Ubicación:
Mexico : Ciudad de México : Ciudad de México

Área funcional:
Gestión de la cadena de suministro
Grado de posición:
VS 2

Tipo de empleo:
Permanente
Tiempo de trabajo:
FULL TIME