Organizational Change Management Lead

hace 4 días

Ciudad de México, Ciudad de México Roche A tiempo completo
Job Title: Organizational Change Management Lead

At Roche, we are committed to making a meaningful impact on people's lives. We are seeking an Organizational Change Management Lead to join our team and drive the transformation of our LATAM Omnichannel customer engagement model.

About the Role

This is a key role that will enable Roche's new omnichannel customer engagement vision, providing opportunities to work with senior global and LATAM stakeholders and drive the shift towards a data-driven and customer-centric culture.

Key Responsibilities
  • Develop the change management strategy and roadmap for LATAM to operationalize the change across the LATAM network and affiliate teams.
  • Deliver the best change management methods to ensure accurate and comprehensive change execution.
  • Create learning journeys and develop relevant material for the change rollout in LATAM.
  • Engage with relevant leaders and stakeholders to share the DCE&I LATAM vision and the value that the LATAM Omnichannel Customer Engagement model brings to our customers and internally.
  • Lead and inspire Network and Affiliate team change agents to represent and communicate the new vision and strategy defined by the LATAM LET and the DCE&I Head, CX & Omnichannel Engagement.
  • Define KPIs to measure change performance and work with the Program Manager to track progress and the impact of change.
Requirements
  • Excellent strategic thinking, highly innovative, and proven ability to translate strategy into operational excellence across a commercialization organization.
  • Strong and proven leadership of cross-functional teams and ability to influence across a matrix without authority.
  • Enterprise mindset and global experience.
  • Experience with digital, omnichannel, and associated data/analytics capabilities in large biopharma environments.
  • Effective written and verbal communication skills.
  • Self-starter who thrives in a fast-paced, collaborative, and innovative high-growth environment.
  • Experience of minimum 5+ years in a change management, capability development, training, and comms role.
What's in it for you?
  • This is a key role to enable Roche's new omnichannel customer engagement vision.
  • You will have the opportunity to work in a Network role and get deep experiences driving change across the LATAM region while collaborating with Global OCM stakeholders.
Role Interfaces

As the Organizational Change Management Lead, you will interact with the following:

  • Digital Customer Engagement & Insights - LATAM Omnichannel Outcomes Leads
  • Business and Customer Excellence Lead
  • Customer Insights Lead
  • Channel Lead
  • Data Governance & Analytics Lead
  • Omnichannel CX Chapter Lead
  • Business Technology Partner
  • Global Global Programs EpiCX, RDI, CCXA)
  • Global Organizational Change Management (OCM) Team

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