Mgr-Operations - F&B

hace 1 mes

Santiago de Querétaro, Querétaro de Arteaga, México Marriott International A tiempo completo
Job Number
Job Category Rooms & Guest Services Operations
Location Courtyard Queretaro, Av 5 de Febrero, Queretaro, Queretaro, Mexico VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY


Responsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office, Business Center, Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance) and managing staff.

Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals.

CANDIDATE PROFILE

Education and Experience

  • High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Leading Operations Team

  • Ensures that goals are being translated to the team as they relate to guest tracking and productivity.
  • Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
  • Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths.
  • Ensures that the team has the capabilities to meet expectations.
  • Leads by example demonstrating self-confidence, energy and enthusiasm.
  • Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.

Managing Property Operations Function(s)

  • Follows property specific second effort and recovery plan.
  • Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms, comment cards and guest letters.
  • Takes proactive approaches when dealing with employee concerns.
  • Extends professionalism and courtesy to employees at all times.
  • Communicates/updates all goals and results with employees.
  • Meets semiannually with staff on a one-to-one basis.
  • Assists/teaches the team scheduling against guest and hours/occupied room goals.
  • Performs hourly job functions as needed.

Managing and Monitoring Activities that Affect the Guest Experience

  • Provides excellent customer service by being readily available/approachable for all guests.
  • Takes proactive approaches when dealing with guest concerns.
  • Extends professionalism and courtesy to guests at all times.
  • Responds timely to customer service department request.
  • Ensures all team members meet or exceed all hospitality requirements.

Managing Profitability

  • Assists in performing required annual Quality audit with GM & RD.
  • Ensures a viable key control program is in place.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Conducting Human Resources Activities

  • Interviews and assists in making hiring decisions.
  • Receives hiring recommendations from team supervisors.
  • Ensures orientations for new team members are thorough and completed in a timely fashion.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we're passionate about better serving the needs of travelers everywhere.

It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip.

We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Supervisor-Operations

    hace 4 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Queretaro Antea, Avenida Antea No 1050 Ejido Jurica, Queretaro, Queretaro, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYComplete designated cashier and closing reports in the computer system. Review shift logs/daily...

  • Supervisor-Operations / Housekeeping

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Queretaro, Av 5 de Febrero, Queretaro, Queretaro, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYComplete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document...

  • Mgr-Operations

    hace 1 mes

    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for assisting in successfully executing all operations in the hotel Operations...

  • Payroll Executive

    hace 18 horas

    Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryKerry is the leading taste and nutrition company globally, serving the food, beverage, and pharmaceutical industries. We collaborate with customers daily to develop healthier, more delicious, and environmentally friendly products enjoyed by billions worldwide. Our goal is to be the most valued partner to our clients, contributing to a sustainable...

  • Coord-Property MSB

    hace 2 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Queretaro Antea, Avenida Antea No 1050 Ejido Jurica, Queretaro, Queretaro, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYEnsure on-property event execution and provide administrative support for MSB property General...

  • Transportation Analyst

    hace 4 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México BRP A tiempo completo

    ACKNOWLEDGING THE POWER OF DIVERSITYBRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path aheadFor this reason, we value diversity and we strive to...

  • SAP Sr Functional Consultant

    hace 2 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México DXC Technology A tiempo completo

    Job Description:* SAP Sr Functional Consultant Materials Management (MM) – DXC Technology – Work on site (Querétaro) *At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack...

  • Guest Experience Expert

    hace 4 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation AC Hotel Queretaro Antea, Avenida Antea No 1050 Ejido Jurica, Queretaro, Queretaro, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Junior Data Center Critical Facilities

    hace 4 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Equinix A tiempo completo

    Who are we?Equinix is the world's digital infrastructure company, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility,...

  • Regulatory Technologist

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Front Desk Manager

    hace 3 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Marriott International A tiempo completo

    Job Number Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Queretaro Norte, Carretera San Luis Potosi Queretaro #13001, Queretaro, Queretaro, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee,...

  • E-Commerce Implementation Specialist

    hace 4 semanas

    Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryKerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of...

  • Talent Acquisition Partner

    hace 2 días

    Santiago de Querétaro, Querétaro de Arteaga, México Kerry A tiempo completo

    About KerryKerry is recognized as the leading taste and nutrition company serving the food, beverage, and pharmaceutical sectors globally. Working closely with customers, we aim to develop healthier, more delicious, and sustainable products enjoyed by billions worldwide. Our goal is to be the most valued partner for our clients, contributing to a world of...

  • Mgr-Engineering

    hace 3 semanas

    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    Job Number Job Category Engineering & FacilitiesLocation Le Méridien Mexico City, Paseo de la Reforma 69, Mexico City, Distrito Federal, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages all engineering/maintenance operations, including maintaining the building, grounds and physical plant with...

  • Sr. Operations Manager BPO

    hace 3 semanas

    Ciudad de México, Ciudad de México Concentrix A tiempo completo

    Job Title:Sr. Operations Manager BPO - CDMXJob DescriptionThe Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage...

  • Mgr-Finance

    hace 3 semanas

    Ciudad de México, Ciudad de México Marriott International A tiempo completo

    Job Number Job Category Finance & AccountingLocation Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYManages the hotel's day-to-day Accounting function, assisting the Cluster Director of Finance in...

  • Mgr Business Finance

    hace 2 días

    Ciudad de México, Ciudad de México Teva A tiempo completo

    CalificacionesEducación Mínima: Licenciatura en Contabilidad, Economía o Afín.Experiencia: Mas de 3 años en planeación financiera en empresas de Farma o Consumo, Identificación de riesgos, presupuestos, forecast, costos, track de gastos, proyecciones, elaboración y presentación de reportes.Conocimiento Específicos o Herramientas: Excel avanzado,...

  • Restaurant Operations Analyst

    hace 3 semanas

    Ciudad de México, Ciudad de México Rappi A tiempo completo

    Oye, es hora de que te unas a nosotros para mostrarle al mundo que somos la empresa que está cambiando paradigmas, donde revolucionamos las horas, los minutos y los segundos¿Quieres saber por qué Rappi? VEMOS OPORTUNIDADES donde otros ven problemas; VEMOS CERCANIA donde otros ven distancia; VEMOS ADRENALINA donde otros ven presión.Únete a un equipo...

  • First Line Manager

    hace 26 minutos

    Ciudad de México, Ciudad de México Teva Pharmaceuticals A tiempo completo

    Who we areWe are dedicated to improving access to affordable healthcare worldwide, bringing good health within reach for millions of people across the globe. Our team spans nearly 60 countries, representing diverse backgrounds and nationalities. Join us as we lead the way as the top producer of generic medicines and key supplier to the World Health...

  • SaaS Mgr. Order Experience

    hace 2 semanas

    Ciudad de México, Ciudad de México Zebra A tiempo completo

    Remote Work: HybridOverview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new...