Manager - Front Desk
hace 3 semanas
Job Category Rooms & Guest Services Operations
Location W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Job Summary
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
Candidate Profile Education And Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Core Work Activities
Maintaining Guest Services And Front Desk Goals
Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed goals. Supporting Management Of Front Desk Team
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and building mutual trust, respect, and cooperation among team members. Serving as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager. Ensuring Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Responds to and handles guest problems and complaints. Sets a positive example for guest relations. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. Ensures employees understand customer service expectations and parameters. Interacts with guests to obtain feedback on product quality and service levels. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Managing Projects And Policies
Implements the customer recognition/service program, communicating and ensuring the process. Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates. Supervises same day selling procedures to maximize room revenue and control property occupancy. Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. Supporting Human Resource Activities
Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns. Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources. Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. Participates in employee progressive discipline procedures. Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Performs all duties at the Front Desk as necessary. Runs Front Desk shifts whenever necessary. Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, Begin your purpose, Belong to an amazing global team, and Become the best version of you.
Source: Hospitality Online
-
Front Desk Agent
hace 3 semanas
Ciudad de México, Ciudad de México Hilton A tiempo completoA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Front Desk Agent
hace 3 semanas
Ciudad de México, Ciudad de México Hilton Mexico City Reforma A tiempo completoA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Gerente de Front Desk
hace 7 días
Ciudad de México, Ciudad de México Accor Mexico A tiempo completoDescripción de la empresa¿Por qué trabajar para Accor?Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad.Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu viaje con nosotros,...
-
Front Desk Manager
hace 3 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Marriott International A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Queretaro Norte, Carretera San Luis Potosi Queretaro #13001, Queretaro, Queretaro, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementAdditional Information: This hotel is owned and operated by an independent franchisee,...
-
First Line Manager
hace 3 semanas
Ciudad de México, Ciudad de México Teva Pharmaceutical USA A tiempo completoIT Services and Support is looking for an experienced First Line Manager (FLM), Global Workplace Support Services to lead the Customer Experience team that supports the IT service desk team providing L1 support consistently across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities in a fast paced...
-
Market Quality Manager
hace 3 semanas
Ciudad de México, Ciudad de México Marriott International A tiempo completoJob Number Job Category Procurement, Purchasing, and Quality AssuranceLocation Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJJOB SUMMARY The position is responsible for implementing quality assurance processes that meet the...
-
Front Senior Manager Alianzas Automotrices
hace 4 semanas
Ciudad de México, Ciudad de México Banco Bilbao Vizcaya Argentaria, S.A. A tiempo completoSerás el responsable de coordinar la relación con las diferentes Marcas con el fin de mantenerlas, mejorarla y ser la mejor opción versus nuestros competidores.Lo que harás:Desarrollo e implementación de estrategias comerciales, oferta comercial BBVA para el financiamiento automotriz de las diferentes marcas automotrices.Análisis de mercado para...
-
Product Manager Leasing BBVA
hace 2 semanas
Ciudad de México, Ciudad de México Banco Bilbao Vizcaya Argentaria, S.A. A tiempo completoSerás responsable de liderar la Disciplina del producto de Arrendamiento para la Banca Empresarial, creando soluciones innovadoras, mejorando procesos y desarrollando nuevas funcionalidades, desarrollando soluciones locales y globales, aprovechando la ventaja que nos ofrecen los datos con los que contamos, simplificando los journeys de nuestros clientes y...
-
Sales Manager
hace 4 semanas
Ciudad de México, Ciudad de México Marriott International A tiempo completoJob Number Job Category Sales & MarketingLocation Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYProvides total account management for assigned accounts. Executes the overall account strategy for assigned accounts to...
-
Sales Manager
hace 4 semanas
Ciudad de México, Ciudad de México Marriott International A tiempo completoJob Number Job Category Sales & MarketingLocation Mexico Regional Office, Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYProvides total account management for assigned accounts. Executes the overall account strategy for assigned accounts to...
-
Mgr-Operations
hace 4 semanas
Ciudad de México, Ciudad de México Marriott International A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, MÉX, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYResponsible for assisting in successfully executing all operations in the hotel Operations...
-
Manager of Operations
hace 2 semanas
Santiago de Querétaro, Querétaro de Arteaga, México Courtyard by Marriott Queretaro A tiempo completoJob Number Job Category Rooms & Guest Services OperationsLocation Courtyard Queretaro, Av 5 de Febrero, Queretaro, Queretaro, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryResponsible for assisting in successfully executing all operations in the hotel Operations departments (may include Front Office,...
-
Chief Concierge
hace 3 semanas
Ciudad de México, Ciudad de México Accor A tiempo completoCompany Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...
-
Guest Service Agent
hace 4 días
Ciudad de México, Ciudad de México Hilton A tiempo completoA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Supervisor-Housekeeping
hace 3 semanas
Ciudad de México, Ciudad de México Le Méridien Mexico City A tiempo completoJob Number Job Category Housekeeping & LaundryLocation Le Méridien Mexico City, Paseo de la Reforma 69, Mexico City, Distrito Federal, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards....
-
Supervisor (a) de Ama de llaves temporal
hace 7 días
Ciudad de México, Ciudad de México W Mexico City A tiempo completoJob Number Job Category Housekeeping & LaundryLocation W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports,...
-
Supervisor Ama de llaves
hace 3 semanas
Ciudad de México, Ciudad de México Fairfield Inn & Suites Mexico City Vallejo A tiempo completoJob Number Job Category Housekeeping & LaundryLocation Fairfield Inn & Suites Mexico City Vallejo, Calzada Vallejo 1090, Mexico City, Edomex, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality...
-
Supervisor Ama de llaves
hace 3 semanas
Ciudad de México, Ciudad de México Marriott International A tiempo completoJob Number Job Category Housekeeping & LaundryLocation Fairfield Inn & Suites Mexico City Vallejo, Calzada Vallejo 1090, Mexico City, Edomex, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality...
-
Supervisor-Housekeeping
hace 3 semanas
Ciudad de México, Ciudad de México Marriott International A tiempo completoJob Number Job Category Housekeeping & LaundryLocation Le Méridien Mexico City, Paseo de la Reforma 69, Mexico City, Distrito Federal, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYInspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards....
-
Supervisor de recepción
hace 4 semanas
Ciudad de México, Ciudad de México Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...
