Customer Service Representative
hace 1 mes
Location:
Monterrey, Mexico
Description
Customer Service Representative
Monterrey, NL
About Optimas:
Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world.
This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.
To learn more about our company, please visit our websitePosition overview:
We are currently seeking a highly motivated, driven Customer Service Representative, acting as a customer advocate within Optimas for our second largest customer.
Customer Service Representatives are responsible for ensuring the customer continually receives professional world-class service from all Optimas departments and personnel.
Main ResponsibilitiesManagement of customer account responsibilities include:
Providing communication between customers and all other Optimas Departments and personnel, as necessary.
Entering orders, monitoring order status, and expediting parts for customers
Working with Materials and Production Control, Plan & Schedule assigned account orders
Managing and coordinating RFQs or identifying proper group to which to transfer
Providing and documenting Feedback on Optimas relationship.
Analyzing customer demand, usage, and forecast to map out future orders
Identifying new parts added to the portfolio and working with Demand management to forecast for the parts accordingly.
Providing regular materials status reports to customer and ensuring customers' inventory liabilities appropriately
Identifying new opportunities and using these to increase sales with assigned accounts or move them to other teams to develop
Taking appropriate actions to resolve quality issues related to service and product.
Reporting to senior management account status as required
Proactively interacting with customers on an ongoing basis, utilizing a wide array of available communication channels, to maximize their purchasing with Optimas.
Review how Optimas can add value and help with each accounts purchasing needs.Coordinate and lead activities and communication between each account and Optimas business departments to achieve appropriate business solutions, respond to customers purchasing needs, and coordinate sales.
Qualifications
Expert in Customer Service Working to achieve all department objectives and goals set by senior management, following all company policies and procedures, and fostering a positive and constructive attitude with all company personnel and customers.
Administration Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, basic arithmetic, and resources.
Achieved with life experience and recipient of a High School Diploma. Bachelors Preferred.Production and Processing Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Computer Knowledge the ability to operate software and electronic devices. Intermediate knowledge of Microsoft Office products (inclusive of Excel, Access, Word, and Outlook).Oral and Written Expression Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Physical Demands / Travel
While performing duties of this job, the employee is regularly required to talk and/or hear.
The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
Primarily desk/office call center setting with travel less than 10 PERCENT .Fast-paced, ever-changing environment.
Every Day We Go Above And Beyond
Compensation:
At Optimas we believe in having a competitive compensation scheme to motivate and retain our employees. More information will be given throughout the process.
Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, or genetics.
In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#LI-AB1-
Customer Service Representative
hace 12 horas
Ciudad de México, Ciudad de México E-solutions A tiempo completoE-Solutions, a leading workforce management solutions provider, is seeking a skilled Customer Service Representative to join our team.About the RoleAs a Customer Service Representative, you will be responsible for:Providing exceptional customer service and support to our clients.Resolving customer inquiries and requests in a timely and professional...
-
Customer Service Representative
hace 9 horas
Ciudad de México, Ciudad de México E-solutions A tiempo completoE-Solutions, a leading workforce management solutions provider, is seeking a skilled Customer Service Representative to join our team.About the RoleAs a Customer Service Representative, you will be responsible for:Providing exceptional customer service and support to our clients.Resolving customer inquiries and requests in a timely and professional...
-
Customer Service Representative
hace 12 horas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Marriott International, Inc. As a key member of our retail team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.Key ResponsibilitiesGreet...
-
Customer Service Representative
hace 10 horas
Ciudad de México, Ciudad de México Wesco A tiempo completoAbout the Role:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Wesco. As an Associate Representative, you will play a critical role in providing exceptional customer service and support to our clients.Key Responsibilities:Customer Interaction: Interact with customers to provide information, resolve...
-
Customer Service Representative
hace 11 horas
Ciudad de México, Ciudad de México Citi A tiempo completoThe Customer Service Representative is an entry-level position at Citi where the student will receive a foundation of knowledge and training required to contribute as a valuable resource in the company. Customer Service Representatives are administrative and use this position as a start to their career in customer service. Assignments focus on attaining core...
-
Customer Service Representative
hace 9 horas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Marriott International, Inc. As a Customer Service Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a positive experience for all visitors.Key...
-
Customer Service Representative
hace 11 horas
Ciudad de México, Ciudad de México Jules A tiempo completoAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Jules. As a key member of our Operations, Maintenance, and Support department, you will play a pivotal role in delivering exceptional service to our residential solar panel customers.Key ResponsibilitiesCustomer Service: Provide top-notch...
-
Customer Service Representative
hace 9 horas
Ciudad de México, Ciudad de México iQor A tiempo completoJob Summary:We are seeking a highly motivated and results-driven individual to join our team as a Customer Service Representative at iQor. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various channels, including inbound and outbound calls, emails, and chats.Key...
-
Customer Service Representative
hace 12 horas
Ciudad de México, Ciudad de México E-solutions A tiempo completoE-Solutions, a leading workforce management solutions provider, is seeking a highly skilled Customer Service Representative to join our team.About the RoleThe successful candidate will be responsible for:Providing exceptional customer service and support to our clients.Resolving customer inquiries and requests in a timely and professional...
-
Customer Service Representative
hace 11 horas
Ciudad de México, Ciudad de México Avantor A tiempo completoAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Representative to join our team at Avantor. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.Key ResponsibilitiesRespond to customer...
-
Customer Service Representative
hace 9 horas
Ciudad de México, Ciudad de México Benchmark Gensuite A tiempo completoAbout Benchmark GensuiteBenchmark Gensuite is a leading provider of digital solutions for Environmental, Health, and Safety (EHS), Sustainability, and Environmental, Social, and Governance (ESG) reporting. Our platform enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital...
-
Customer Service Representative
hace 11 horas
Ciudad de México, Ciudad de México Quimati A tiempo completoJob Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Quimati. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...
-
Customer Service Representative
hace 10 horas
Ciudad de México, Ciudad de México Carter's Inc. A tiempo completoAbout the RoleCarter's Inc. is a leading apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.Key...
-
Customer Service Representative
hace 12 horas
Ciudad de México, Ciudad de México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marriott International, Inc. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...
-
Customer Service Representative
hace 11 horas
Ciudad de México, Ciudad de México Liebherr Mexico, S. de R.L. de C.V. A tiempo completoJob SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Liebherr Mexico, S. de R.L. de C.V. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesProcess and manage customer inquiries and...
-
Customer Service Representative
hace 8 horas
Ciudad de México, Ciudad de México Michelin A tiempo completoJob SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Michelin. As a key member of our customer-facing team, you will be responsible for managing customer orders, delivering exceptional service, and driving business growth.Key ResponsibilitiesOrder ManagementCapture, record, and commit customer orders according to...
-
Supervisor, Customer Service Representative
hace 10 horas
Ciudad de México, Ciudad de México Travel + Leisure Co A tiempo completoTransforming Travel ExperiencesAt Travel + Leisure Co., our mission is to deliver exceptional travel experiences for millions of travelers worldwide. As a key member of our team, you will play a vital role in shaping the future of the travel industry.Our Commitment to ExcellenceWe are dedicated to providing a world-class customer experience, and we're...
-
Customer Service Representative
hace 9 horas
Ciudad de México, Ciudad de México Ria A tiempo completoRia, a leading global money transfer company, is seeking a skilled Customer Care Representative to join its dedicated team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Respond to customer...
-
Customer Service Representative
hace 10 horas
Ciudad de México, Ciudad de México iQor A tiempo completoJob Summary:We are seeking a highly motivated and results-driven individual to join our team as a Customer Service Representative at iQor. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through various channels, including inbound customer service calls, sales calls, and collections...
-
Customer Service Representative
hace 12 horas
Ciudad de México, Ciudad de México Allianz Partners A tiempo completoJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Allianz Partners. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and issues in a timely and professional manner.Key...
