It Service Compliance Manager(Remote)

As a leading global contract research organization (CRO) with a passion for scientific rigor and decades of clinical development experience, Fortrea provides pharmaceutical, biotechnology, and medical device customers a wide range of clinical development, patient access and technology solutions across more than 20 therapeutic areas.With over 19,000 staff conducting operations in more than 90 countries, Fortrea is transforming drug and device development for partners and patients across the globe.Summary of Responsibilities:- Develop and maintain an IT service compliance framework aligned with ITIL v3- Maintain compliance policies and procedures to ensure alignment with legal and regulatory requirements.- Contribute towards regular compliance audits and assessments of IT services and processes.- Identify areas of non-compliance and work with relevant teams to implement corrective actions.- Perform risk assessments to identify potential compliance risks within IT services.- Collate submitted compliance reports for leadership and regulatory bodies.- Lead initiatives to continuously improve the compliance posture of IT services.- Ensures the Service & Support organization follows regulatory and quality processes when performing service functions, as well as drive best in class practices of ticket documentation.- Collaboration with IT service operations teams to ensure processes and procedures are documented, stored, and versioned to properly manage documentation change control.- Lead efforts to prepare for internal & external audit related to servicing teams and processes and serve as primary audit contact.- Track the development, implementation, and maintenance of DR and BCP strategies and plans.- Ensure that DR and BCP plans comply with regulatory requirements and industry standards.- Oversee and report regular DR and BCP tests and drills to ensure preparedness and effectiveness.- Review updated DR and BCP plans based on test results and changing business needs.- Collaborate with relevant teams and service providers to ensure critical IT services can be recovered and continued in the event of a disruption.Qualifications (Minimum Required):- Bachelor's degree in technology, computer science, data analysis/analytics, or related fields.Fortrea may consider relevant and equivalent experience in lieu of educational requirements.- Knowledge of IT compliance frameworks, such as ISO *****, NIST, or COBITExperience (Minimum Required):- 5-7 years in IT service management, focusing on compliance, improvement, and DR/BCP, preferably within a SIAM framework.-- Excellent analytical, problem-solving, and organizational skills.- Strong communication and interpersonal skills for interacting with all organizational levels.- Detail-oriented with a commitment to high compliance standards.- Experience in developing and managing DR and BCP plans.- Proven ability to collaborate and communicate effectively with executive management, business leaders, IT peers, and colleagues globally.- Strategic thinker with the ability to handle broad and ambiguous scenarios.- Results-oriented with a track record of developing and successfully implementing plans.- Self-directed, motivated, and driven to achieve results and fill in gaps as needed.Preferred Qualifications Include:- Experience with compliance tools and software.- Familiarity with GxP, GDPR, SOX, HIPAA, and other regulatory requirements.- Experience in a large enterprise IT environment, especially in Pharma/CRO/Life Sciences.- Experience with managed service providers.LI RemoteFutureOfTechFortrea is proud to be an Equal Opportunity Employer:As an EOE/AA employer, Fortrea strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind.We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.We encourage all to apply.For more information about how we collect and store your personal data, please see ourPrivacy Statement.