International Customer Success Associate

hace 3 semanas

Guadalajara, México Careolift Kalyani A tiempo completo

This is a dynamic entry-level opportunity for recent graduates to kick-start their careers in **Customer Success**.As an International Customer Success Associate, you will play a key role in helping clients effectively adopt and utilize a SaaS platform.You'll guide new users through onboarding, deliver training, offer strategic advice, and ensure that every customer interaction adds long-term value.This remote role is ideal for proactive individuals with strong communication skills in both Spanish and English, who are passionate about helping others succeed.**Language Proficiency**: Must be **fluent in both Spanish and English** (verbal and written).**Years of Experience (mandatory)**- **0-1 year (Entry-Level)**:- **Customer Onboarding & Training**: Assist new customers in setting up workflows and provide comprehensive user training.- **Customer Needs Alignment**: Understand customer goals and tailor product usage guidance to help them succeed.- **Best Practices Consultation**: Advise clients on business best practices and relevant KPIs suited to their scale and industry.- **Client Engagement**: Conduct regular online sessions to review product adoption, gather feedback, and identify growth opportunities.- **Risk Identification & Resolution**: Spot early signs of client dissatisfaction or risk and proactively recommend solutions.- **Product Advocacy**: Communicate customer feedback and improvement suggestions to the product team for future updates.- **Communication & Organization**: Strong articulation, attention to detail, and multitasking ability.- **Client-Focused Attitude**: Patience, empathy, and a people-first mindset in every customer interaction.- **Self-Motivation**: Highly proactive and self-driven, capable of working independently in a remote environment.**Salary & Perks**- **Annual Compensation**: MX$300,000- Payable after successful completion of a 6-month initial period (3 months internship + 3 months training).- **Work Environment & Benefits**:- **Fully Remote**: Work from anywhere within or outside Mexico.- **Flexible Working Hours**: Design your own schedule for maximum productivity.- **Career Advancement**: Fast-track growth with opportunities for promotion and salary increases based on performance.- **Leadership Exposure**: Report directly to the Global Head of Customer Success for mentorship and visibilitySkills Required (with Experience)- **Customer Success/Support**: 0-1 year (entry-level); familiarity with customer support or onboarding (e.g., internships, projects) is a plus.- **Communication**: Fluent in Spanish and English (bilingual proficiency required).- **Organizational Skills**: Strong organizational and multitasking ability (0-1 year demonstrated ability, e.g., academic or internship projects).- **Customer-Centric Mindset**: People-first attitude and patience with clients (no prior experience needed but mindset is required).- **Proactiveness**: Self-driven and proactive work style (essential from day one).- **CRM/Familiarity**: Basic exposure to CRM or SaaS tools is beneficial (0-1 year).**Job Types**: Internship, New-GradContract length: 6 monthsPay: $300,****** per yearApplication Question(s):- Please paste your LinkedIn profile URL in the box below.**Language**:- Spanish (required)- English (required)

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