Cloud Support Engineer

hace 3 semanas

Zapopan, México Oracle A tiempo completo

Some of the role's duties include:- Consulting with customers on complex use of Oracle products- Contributing significantly towards the "My Oracle Support" Database communities- Analyzing work load, implementing changes to improve productivity- Proactively contributing to increasing the team's efficiency by sharing knowledge, providing feedback about best practices, writing tools**Qualifications**Technical degree i.e. BS in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry or proven professional and technical experience.Soft skills:- Excellent written and verbal communication skills in Spanish and English- Performing under pressure- Problem Solver, Analytical thinker- Flexibility to work in different shifts and off days, including holidays and weekends.Technical Skills:- Thorough understanding of the Oracle product features- Database architecture knowledge and basic database administration- Familiarity with Linux/ Unix/ Windows Administration concepts- For the Exadata Team- Exadata, RAC ,ZDLRA, Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios- Familiarity with Cloud Architecture (Oracle and/or third parties) and virtualization concepts and tools.- NetworkingMexico: OTA-RM-MXCareer Level - IC3

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