Cloud Support Engineer

hace 3 semanas

Zapopan, México Oracle A tiempo completo

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.Career Level - IC3As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

  • Senior Cloud Support Engineer

    hace 16 horas

    Zapopan, México Oracle A tiempo completo

    Oracle Cloud Infrastructure (OCI) is building the next generation IaaS cloud service along with providing a world class cloud support experience. We are building a team of energetic, customer-focused service operations engineers to blending system admin, incident command, customer support and NOC engineering disciplines. You’ll be part of a dynamic team...

  • Senior Cloud Support Engineer

    hace 15 horas

    Zapopan, México Oracle A tiempo completo

    Oracle Cloud Infrastructure (OCI) is building the next generation IaaS cloud service along with providing a world class cloud support experience. We are building a team of energetic, customer-focused service operations engineers to blending system admin, incident command, customer support and NOC engineering disciplines. You’ll be part of a dynamic team...

  • Cloud Support Engineer

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...

  • Technical Support Engineer

    hace 6 días

    Zapopan, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for:- Post-sales technical support of all SaaS Cloud Administrative activities.- This includes, but is not limited to, support of:- Environment refreshes (Moving data from a source environment to a target environment)- Planned and unplanned outages- Oracle SaaS Cloud Portal features &...

  • Senior Support Engineer

    hace 3 semanas

    Zapopan, México Oracle A tiempo completo

    Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).- Knowledge of operating systems (WINDOWS, LINUX).- Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.- Experience in Cloud Infrastructure and Cloud Deployments.Oracle Cloud Infrastructure (OCI) experience is...

  • Cloud Support Engineer

    hace 3 semanas

    Zapopan, México Oracle A tiempo completo

    Some of the role’s duties include:- Consulting with customers on complex use of Oracle products- Contributing significantly towards the “My Oracle Support” Database communities- Analyzing work load, implementing changes to improve productivity- Proactively contributing to increasing the team’s efficiency by sharing knowledge, providing feedback about...

  • Cloud Support Engineer

    hace 3 semanas

    Zapopan, México Oracle A tiempo completo

    Some of the role's duties include:- Consulting with customers on complex use of Oracle products- Contributing significantly towards the "My Oracle Support" Database communities- Analyzing work load, implementing changes to improve productivity- Proactively contributing to increasing the team's efficiency by sharing knowledge, providing feedback about best...

  • Cloud Support Engineer

    hace 5 días

    Zapopan, México Oracle A tiempo completo

    Some of the role’s duties include: - Consulting with customers on complex use of Oracle products - Contributing significantly towards the “My Oracle Support” Database communities - Analyzing work load, implementing changes to improve productivity - Proactively contributing to increasing the team’s efficiency by sharing knowledge, providing feedback...

  • Senior Support Engineer

    hace 2 semanas

    Zapopan, México Oracle A tiempo completo

    Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).- Knowledge of operating systems (WINDOWS, LINUX).- Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.- Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is...

  • Technical Support Engineer

    hace 5 días

    Zapopan, México Oracle A tiempo completo

    As a member of the Oracle SaaS Cloud Central team, you will be responsible for: - Post-sales technical support of all SaaS Cloud Administrative activities. - This includes, but is not limited to, support of: - Environment refreshes (Moving data from a source environment to a target environment) - Planned and unplanned outages - Oracle SaaS Cloud Portal...