Support Engineer

Kinsta is one of the top-managed WordPress hosting companies with a growing club of 120,000 businesses including startups, universities, and Fortune 500 firms. We’re motivated by excellent quality and proud to have received a 97% satisfaction rating from our customers. That’s because to us each day is a chance to grow. As a team we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly – our leaders don’t hold our hands but they’re in our corner whenever we ask for help – and our environment is flexible and remote‑first. As our new Support Engineer you’ll use your technical knowledge, curiosity and eloquence to provide world‑class technical support to our customers through our live chat system. Reporting to the Support Manager, you will join the beating heart of Kinsta – a team embodying our DNA and desire to provide industry‑leading support. We’re hiring two team members for the same role, working different schedules: 1 PM – 9 PM UTC (Monday – Friday) 4 PM – 12 AM UTC (Monday – Friday) What You Will Do: Take ownership of issues reported by customers and see problems through to resolution. Research, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Crave knowledge and continue to hone and improve your own technical and non‑technical skills. What You Bring To The Role: You are completely fluent in English with excellent written communication skills. Great customer service skills with online customer service experience. Bonus Points If You: Have experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN and caching (object and page). Have an understanding of WordPress: database structure, file/directory structure, directives and other common WordPress topics. Experience with WP‑CLI is preferable. Are comfortable navigating within a command line environment, including file management, reading and interpreting server logs, and attention to detail with command‑line syntax. Familiarity with Cloudflare for DNS management and basic website security/performance configuration. Our Benefits: Annual remote expense budget. Flexible PTO. Paid parental leave. Annual professional development budget: available after one year with Kinsta. Sabbatical: available after three years with Kinsta (and every three years thereafter). Location‑specific healthcare benefits (includes vision and dental) for employees hired in the USA, UK and Hungary. Pension plan for employees hired in the UK and 401k contributions for employees hired in the USA. Kinsta is proud to be an equal‑opportunity employer. We will not discriminate and will take actions to ensure against discrimination in employment recruitment, advertisements for employment, compensation, termination, promotions and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veterans status, sexual orientation, gender identity, gender expression or any other status protected by the laws or regulations in the locations where we operate. By applying to one of our positions you agree to the processing of the submitted personal data in accordance with Kinsta’s policies, including the transfer of your data to the United States. We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications, analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us. #LI‑Remote #IHSRemote Key Skills Ruby, Mac OS, Computer Networking, Windows, TCP, Customer Support, Linux, Shell Scripting, VPN, DNS, Technical Support, Troubleshooting Employment Type : Full‑Time Experience: years Vacancy: 1 Support Engineer • Mexico City, Mexico, Mexico #J-18808-Ljbffr