Customer Service Analyst 2
hace 3 semanas
The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues- Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards- Conduct necessary analyses to address client needs- Communicate resolutions to clients- Develop and maintain client portfolio through regular calls and face to face interaction, as needed- Inform clients about problems (system failures, market issues) and provide regular resolution updates**Qualifications**:- 0-2 years of relevant experience- Experience in customer service preferred- Computer proficiency- Consistently demonstrate clear and concise written and verbal communication- Proven investigative and analytical skills- Demonstrated ability to present concepts and influence change- Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results- Proven ability to work under limited supervision within a team environment**Education**:- Bachelor's degree/University degree or equivalent experienceFluent in both English and SpanishExperience in customer service**Job Family Group**:Customer Service- **Job Family**:Institutional Customer Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster.View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Customer Service Analyst 2
hace 3 semanas
Xico, México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...
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Service Analyst 2
hace 3 semanas
Xico, México Citi A tiempo completoThe Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function.The overall objective is to ensure accurate reporting and compliance across all product lines.**Responsibilities**:- Design and analyze moderately complex reports to satisfy...
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Customer Service Sr Analyst
hace 3 semanas
Xico, México Citigroup A tiempo completoCustomer Service Sr Analyst - CIUDAD DE MEXICOJoin to apply for the Customer Service Sr Analyst - CIUDAD DE MEXICO role at CitiOverviewThe Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to...
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Customer Service Analyst
hace 3 semanas
Xico, México Hh Global A tiempo completoHH Global is a global marketing services group specializing in the execution of print, digital and retail media.Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment.With offices across Europe, the...
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Customer Service Analyst 1
hace 3 semanas
Xico, México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of...
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Customer Service Analyst 2
hace 3 semanas
Xico, México Citi A tiempo completoEl Analista de Servicio al Cliente 2 es un puesto de nível intermedio responsable de brindar a los clientes resoluciones y apoyo en coordinación con el equipo de Servicio al Cliente.El objetivo general de esta función es resolver problemas de clientes externos y proporcionar soporte constante al cliente.**Responsabilidades**:- Ser el único punto de...
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Customer Service Sr Analyst
hace 3 semanas
Xico, México Citibank (Switzerland) Ag A tiempo completo## For additional information, please review .Customer Service Sr Analyst - CIUDAD DE MEXICO page is loaded## Customer Service Sr Analyst - CIUDAD DE MEXICOremote type: Hybridlocations: Ciudad De Mexico Distrito Federal Mexicotime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 10, **** (7 days left to apply)job requisition id:...
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Senior Customer Service Analyst
hace 3 semanas
Xico, México Citigroup A tiempo completoA global financial services company is looking for a Customer Service Sr Analyst in Mexico City.You will manage a portfolio of high-profile clients, ensuring excellent service and addressing their needs while implementing necessary process improvements.Candidates should have 5-8 years of experience in cash management and proficiency in English.This role...
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Customer Service
hace 3 semanas
Xico, México Campari Group A tiempo completoDate: Jan 29, ****- Location: Mexico City, MX- Additional Location:- Function: Logistics & Customer Service- Seniority Level: Entry level- Employment type: Permanent- Workplace Type: On-site- Company: Campari Mexico S.a. De CCampari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium...
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Business Assistant
hace 3 semanas
Xico, México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of...
