Customer Service Analyst 2
hace 4 semanas
El Analista de Servicio al Cliente 2 es un puesto de nível intermedio responsable de brindar a los clientes resoluciones y apoyo en coordinación con el equipo de Servicio al Cliente.El objetivo general de esta función es resolver problemas de clientes externos y proporcionar soporte constante al cliente.**Responsabilidades**:- Ser el único punto de contacto para socios internos y clientes externos, e interactuar con equipos clave para identificar y resolver problemas.- Garantizar que se respondan las consultas de clientes de manera oportuna y eficiente, y mantener el cumplimiento de las normas departamentales.- Realizar los análisis necesarios para tratar las necesidades del cliente.- Comunicar resoluciones a los clientes.- Desarrollar y mantener una cartera de clientes a través de llamadas periódicas e interacción personal, según sea necesario.- Informar a los clientes los problemas (fallas del sistema, problemas de mercado) y brindar actualizaciones periódicas de la solución.- Evaluar adecuadamente el riesgo cuando se toman decisiones comerciales, demostrando una consideración particular por la reputación de la empresa y protegiendo a Citigroup, sus clientes y activos, al impulsar el cumplimiento de las leyes, las reglas y los reglamentos correspondientes, acatando la política, aplicando un juicio ético sólido en relación con el comportamiento personal, la conducta y las prácticas comerciales y escalando, administrando e informando los problemas de control con transparencia**Calificaciones**:- Entre 0 y 2 años de experiência relevante.- Preferencia de experiência en servicio al cliente.- Dominio de computación.- Demostrar de manera constante una comunicación escrita y verbal clara y concisa.- Habilidades comprobadas de investigación y análisis.- Capacidad demostrada para presentar conceptos e influir en el cambio.- Servicio al cliente de alta calidad constante con foco en desarrollar la relación con el cliente y lograr resultados de calidad.- Habilidad comprobada para trabajar bajo supervisión limitada dentro de un entorno de equipo.**Educación**:- Licenciatura/título universitario o experiência equivalente.Preferentemente con experiência en soporte documental, revisiones de documentación de clientes empresariales, corporativos, sector público e intermediarios financieros, actas de poderes, actas constitutivas, entre otros documentos relacionados a personas morales- **Job Family Group**:Customer Service- **Job Family**:Institutional Customer Service- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster.View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
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Customer Service Analyst 2
hace 4 semanas
Xico, México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...
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Service Analyst 2
hace 4 semanas
Xico, México Citi A tiempo completoThe Service Analyst 2 is an intermediate position responsible for workflow analysis of departmental systems, workforce and procedures in coordination with the Customer Service function.The overall objective is to ensure accurate reporting and compliance across all product lines.**Responsibilities**:- Design and analyze moderately complex reports to satisfy...
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Customer Service Analyst 2
hace 4 semanas
Xico, México Citi A tiempo completoThe Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of contact for...
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Customer Service Sr Analyst
hace 4 semanas
Xico, México Citigroup A tiempo completoCustomer Service Sr Analyst - CIUDAD DE MEXICOJoin to apply for the Customer Service Sr Analyst - CIUDAD DE MEXICO role at CitiOverviewThe Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to...
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Customer Service Analyst
hace 4 semanas
Xico, México Hh Global A tiempo completoHH Global is a global marketing services group specializing in the execution of print, digital and retail media.Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment.With offices across Europe, the...
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Customer Service Analyst 1
hace 4 semanas
Xico, México Citi A tiempo completoThe Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Serve as single point of...
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Customer Service Sr Analyst
hace 4 semanas
Xico, México Citibank (Switzerland) Ag A tiempo completo## For additional information, please review .Customer Service Sr Analyst - CIUDAD DE MEXICO page is loaded## Customer Service Sr Analyst - CIUDAD DE MEXICOremote type: Hybridlocations: Ciudad De Mexico Distrito Federal Mexicotime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 10, **** (7 days left to apply)job requisition id:...
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Senior Customer Service Analyst
hace 4 semanas
Xico, México Citigroup A tiempo completoA global financial services company is looking for a Customer Service Sr Analyst in Mexico City.You will manage a portfolio of high-profile clients, ensuring excellent service and addressing their needs while implementing necessary process improvements.Candidates should have 5-8 years of experience in cash management and proficiency in English.This role...
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Customer Service
hace 4 semanas
Xico, México Campari Group A tiempo completoDate: Jan 29, ****- Location: Mexico City, MX- Additional Location:- Function: Logistics & Customer Service- Seniority Level: Entry level- Employment type: Permanent- Workplace Type: On-site- Company: Campari Mexico S.a. De CCampari Group today is a major player in the global branded spirits industry, with a portfolio of over 50 premium and super premium...
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Business Assistant
hace 4 semanas
Xico, México Citi A tiempo completoThe Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.The overall objective of this role is to address external customer issues and provide ongoing customer service support.**Responsibilities**:- Manage a portfolio of...
