Customer Services Representative, Not A Call Center

hace 2 semanas


Tecate, México North American Production Sharing A tiempo completo

What you'll do:- Meet with new accounts in the onboarding process and start an ongoing working relationship- Provide "white glove service" to assigned clients- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues- Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments- Determining the quickest, most effective ways to answer a client's or customer's questions- Effectively direct, coordinate, and follow-up unresolved issues with different departments if needed- Monitor account activity such as orders, inventory, shipping, and moreWhat you'll need:- Experience in the customer service field- Ability to learn software systems- Strong empathy for Merchants and a passion for revenue and growth- Strong attention to detail and high-level organizational skills are a must- Demonstrate excellent verbal and written communication skills- The ability to take initiative and use critical thinking to solve problems- Experience working with warehouses, eCommerce, or logistics is a plus.Schedule Monday - Friday from 7am till 5pm.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoHorario:- Turno de 10 horasExperiência:- Customer services: 2 años (Deseable)Idioma:- Inglés (Deseable)



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