Senior Customer Services

hace 2 semanas

Tecate, México North American Production Sharing de México A tiempo completo

**Vacante para la empresa North American Production Sharing de México en Tecate, Baja California**:
**What you’ll do**:

- Meet with new accounts in the onboarding process and start an ongoing working relationship
- Provide “white glove service” to assigned clients
- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues
- Assist with importation documents and work with brokers along with our import/export team for incoming and outgoing shipments
- Determining the quickest, most effective ways to answer a client’s or customer’s questions
- Effectively direct, coordinate, and follow-up unresolved issues with different departments if needed
- Monitor account activity such as orders, inventory, shipping, and more
- Order Processing/ Mangement
- Acount follow up

**What you’ll need**:

- Experience in the customer service field at least 3-5 years
- Ability to learn software systems
- Strong empathy for Merchants and a passion for revenue and growth
- Strong attention to detail and high-level organizational skills are a must
- Demonstrate excellent verbal and written communication skills
- The ability to take initiative and use critical thinking to solve problems
- Experience working with warehouses, e-commerce, or logistics is a plus

**Schedule**

Monday - Friday from 7am till 5pm.

**Nível de educación deseada**:
Superior - trunco

**Nível de experiência deseada**:
Nível Experto

**Función departamental**:
Atención al cliente

**Industria**:
Logistica

**Habilidades**:

- sr. customer service
- customer services
- not a call center
- bilingual

  • Customer Services Rep

    hace 2 semanas

    Tecate, México North American Production Sharing de México A tiempo completo

    Main activities:- Responsible of following up orders of product requests by the customer; based on product knowledge, acts as a customer contact regarding product specifications, warranty services, as well as scheduling and shipping.- Answer customer phone calls to give status or change orders, as well as report and correct any errors that may occur within...

  • Sr. Customer Services

    hace 2 semanas

    Tecate, México North American Production Sharing de México S.A. de C.V. A tiempo completo

    **Senior customer services not a call center** **What you’ll do**: - Meet with new accounts in the onboarding process and start an ongoing working relationship - Provide “white glove service” to assigned clients - Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues - Assist...

  • Customer Services Representative, Not a Call Center

    hace 4 semanas

    Tecate, México North American Production Sharing A tiempo completo

    What you’ll do:- Meet with new accounts in the onboarding process and start an ongoing working relationship- Provide “white glove service” to assigned clients- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues- Assist with importation documents and work with brokers along...

  • Customer Services Representative, Not A Call Center

    hace 3 semanas

    Tecate, México North American Production Sharing A tiempo completo

    What you'll do:- Meet with new accounts in the onboarding process and start an ongoing working relationship- Provide "white glove service" to assigned clients- Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues- Assist with importation documents and work with brokers along with...

  • Customer Services Representative, Not a Call Center

    hace 14 horas

    Tecate, México North American Production Sharing A tiempo completo

    What you’ll do: - Meet with new accounts in the onboarding process and start an ongoing working relationship - Provide “white glove service” to assigned clients - Maintain existing account relationships through weekly/biweekly meetings designed to be proactive with account concerns or issues - Assist with importation documents and work with brokers...

  • Customer Service Representative Not a Call Center

    hace 4 días

    Tecate, México North American Production Sharing A tiempo completo

    Main activities:- Responsible of following up orders of product requests by the customer; based on product knowledge, acts as a customer contact regarding product specifications, warranty services, as well as scheduling and shipping.- Answer customer phone calls to give status or change orders, as well as report and correct any errors that may occur within...

  • Customer Service Representative Not a Call Center

    hace 5 días

    Tecate, México North American Production Sharing A tiempo completo

    Main activities: - Responsible of following up orders of product requests by the customer; based on product knowledge, acts as a customer contact regarding product specifications, warranty services, as well as scheduling and shipping. - Answer customer phone calls to give status or change orders, as well as report and correct any errors that may occur...

  • Human Resources Services Administrator

    hace 3 semanas

    Tecate, México findojobs A tiempo completo

    **Descripción y detalle de las actividades**- Responsible for providing human resources services to the Tecate plant's personnel and visitors, always seeking customer satisfaction.1.Maintains constant communication with cafeteria and transportation providers.2.Follows up on complaints or recommendations regarding dining and transportation...

  • Human Resources Services Administrator

    hace 15 horas

    Tecate, México Emprego MX A tiempo completo

    **Descripción y detalle de las actividades** - Responsible for providing human resources services to the Tecate plant’s personnel and visitors, always seeking customer satisfaction.1. Maintains constant communication with cafeteria and transportation providers.2. Follows up on complaints or recommendations regarding dining and transportation services.3....

  • Customer Service

    hace 3 semanas

    Tecate, México Baja Fulfillment Services International S. De R.L. De C.V A tiempo completo

    **CUSTOMER SERVICE: Baja Fulfillment **is your turn key logistics fulfillment solutions provider.Handling every step in the logistics chain including sourcing and design, international shipping by air and ocean, warehousing and fulfillment, and final mile delivery into the hands of your customers.Baja is your one stop shop to make your brand shine.With more...