It Service Management

hace 2 semanas

Guadalajara, México Ntt Data A tiempo completo

**Req ID**: ******We are currently seeking a IT Service Management to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).General Duties- Typically manages several transition teams or projects, each with their own transition manager.- Projects may require multi-site coordination and implementation.- Supports a majority of NTT DATA service and product lines.- May mentor less experienced team members**IT Service Management **to join our team in Remote, Mexico**Position overview**- Responsible for implementing a technical and business solution that has been sold to the NTT DATA.- Bridges the gap between the sales deal closer and the technical delivery implementation.- Coordinating all the activities required to set-up the initial implementation of ITIL Service Management Processes and ITSM Tool for services delivered by in-scope NTT DATA and Customer Service Towers.- The delivery of Project Milestones related to Service Management.**Position's General Duties and Tasks**:- Typically manages several transition teams or projects, each with their own transition manager.- Projects may require multi-site coordination and implementation.- Supports a majority of NTT DATA service and product lines.- May mentor less experienced team members**Qualifications****Must have Skills**:- Account/Delivery Management-Delivery Oversight - ITIL/ITSM Processes ********)- Advanced understanding of transition of ITIL/ITSM Processes- Advanced understanding of ITIL processes and principals.- Advanced project management and NTT DATA management abilities and project financials.- Advanced ability to assess, manage and remediate high project risks.- Demonstrated ability to lead large project teams and develop strategic plans.- Advanced communication and executive level NTT DATA interaction skills.**Nice to have, but not required**:- ITIL 4 Foundations Certification**Education Requirements**- Undergraduate degree or equivalent combination of education and work experience.**About NTT DATA Services****NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.We are committed to creating a diverse and inclusive environment for all employees.If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.****Job Segment**:Manager, Project Manager, Consulting, Management, Technology

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