Service Management
hace 2 semanas
The Service Desk delivers customer request triage, Service Request management, incident management, escalation management and customer service support to Oracle top customers.The ultimate role of the Service Manager is to grant customers an enhanced Oracle experience and to ensure the appropriate level of service management.**Responsibilities**- Act as first customer point of contact and observe the response SLOs- Triage customer requests and engage appropriate technical teams and experts, following the predefined processes and best practices- Capture and collect customer concerns, issues and impact- Provide customer service and incident management support, as per Service Desk delivery standards- Act as an escalation point for critical issues, following Oracle best practices- Stand as customer advocate and work in partnership with the appropriate stakeholders to make sure the customers receive the right level of attention and support from Oracle resolver groups- Enable and expedite the resolution of issues reported by customers, by orchestrating and coordinating the troubleshooting progress- Follow-up on incidents until resolution and ensure their progress with Oracle engineering teams, while communicating timely status updates to customer and internal stakeholders- Use the available tools and procedures to manage and escalate incidents and to engage the appropriate technical teams in the resolution- Join conference calls with Oracle teams and/or customers, on demand, to discuss critical issues, establish action plans and share status updates on incidents- Confirm incidents' closure to customer satisfaction and contribute to post-incident reviews- Ensure traceability of results by using reporting tools to accurately capture delivery- Prepare the deliverables required and send them on the agreed schedule and frequency- Ensure permanent coordination, alignment on standards and warm handover at shift end with the members of the Service Desk**Requirements**:- University Degree- English proficiency is a must (both written and spoken production)- Customer service/support background in IT environment preferred- Previous Incident Management / Escalation Management experience- Previous experience with Oracle Support tools and Oracle Cloud Infrastructure represents a plus**Skills and Competencies**- Self-driven, unwavering and committed to growth- Strong communication and persuasion skills- Customer, process and results oriented- Analytical and organized- Able to maintain sustained focus and deliver prompt response to incidents- Resourceful and creative, capable to adapt and find the best approach for any situation- Able to work both within a multicultural team, as well as independently- Excellent collaboration skills and teamwork attitude- Demonstrate attention to details and perseverance- Committed to delivering value and high performanceSalary according to experience,we give you the corresponding legal benefitsTipo de puesto: Tiempo completoSueldo: $30,****** al mesBeneficios:- Horarios flexibles- Opción a contrato indefinidoTipo de jornada:- Lunes a viernes- Turno de 8 horasLugar de trabajo: Empleo presencial
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Property Management Customer Service Representative
hace 2 semanas
Guadalajara, México Heirloom Property Management A tiempo completo**DO YOU ENJOY HELPING PEOPLE AND SOLVING CHALLENGES? IF SO WE WANT YOU TO JOIN OUR TEAM!**Heirloom Property Management/Heirloom Vacations is a growing management company in Duluth, MN. We are looking for remote customer service/admin support for our Vacation Rental and Property Management business.This position will work primarily daytime business hours and...
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Guadalajara, México Heirloom Property Management A tiempo completoDO YOU ENJOY HELPING PEOPLE AND SOLVING CHALLENGES? IF SO WE WANT YOU TO JOIN OUR TEAM! Heirloom Property Management/Heirloom Vacations is a growing management company in Duluth, MN. We are looking for remote customer service/admin support for our Vacation Rental and Property Management business. This position will work primarily daytime business hours and...
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Guadalajara, México Heirloom Property Management A tiempo completoDO YOU ENJOY HELPING PEOPLE AND SOLVING CHALLENGES? IF SO WE WANT YOU TO JOIN OUR TEAM!Heirloom Property Management/Heirloom Vacations is a growing management company in Duluth, MN. We are looking for remote customer service/admin support for our Vacation Rental and Property Management business.This position will work primarily daytime business hours and is...
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It Service Management
hace 2 semanas
Guadalajara, México Ntt Data A tiempo completo**Req ID**: ******We are currently seeking a IT Service Management to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).General Duties- Typically manages several transition teams or projects, each with their own transition manager.- Projects may require multi-site coordination and implementation.- Supports a majority of NTT DATA service and product...
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Itil Specialist
hace 1 semana
Guadalajara, México NTT DATA Services A tiempo completoWe are currently seeking a Account Service Specialist to join our team in GuadalajaraThe IT Service Manager will need to provide the leadership of the ITIL Service Management capability for Service Design, Introduction and Transition.Champion the ITIL control processes for Problem, Change, Release, Configuration Management, delivering successful outcomes...
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Director, Service Delivery Management
hace 2 semanas
Guadalajara, México EPAM Systems A tiempo completoEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most...
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Remote Customer Service Representative
hace 2 semanas
Guadalajara, México Heirloom Property Management A tiempo completo**Are you ready to take the lead in delivering exceptional customer service for Heirloom Property Management, all from the comfort of your home in Mexico?Join our team as a Remote Customer Service Representative and play a vital role in providing outstanding property management services remotely!**If you excel in customer service and attention to detail, we...
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Remote Customer Service Representative
hace 2 semanas
Guadalajara, México Heirloom Property Management A tiempo completoYou are prepared to arrange a reference call with one of your last 2 employers. - Your English writing and speech is near perfect with the ability to understand some common English idioms. - You have high speed internet and a quality computer that will allow for video team meetings and voice over internet phone calling. 100 Mbps download and 10 Mbps upload...
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Customer Service Representative
hace 1 semana
Guadalajara, México Reliance Property Management Group A tiempo completo**Who We Are**: We are a community association management firm that manages homeowner associations (HOAs) and condo associations (COAs) in the United States, and cares for the physical and financial health of over 6,000 people’s homes and communities.- **Homeowner Communications**: Responding to homeowner inquiries related to maintenance requests, account...
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Account Service Advisor
hace 3 semanas
Guadalajara, México NTT DATA A tiempo completoWe are currently seeking an Account Service Advisor to join our team in Mexico.Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and client account management on a 24x7 basis. Responsibilities include the management and oversight of service delivery processes, which...
