Technical Support Analyst

hace 3 semanas

Guadalupe, México Acuity Brands A tiempo completo

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company.We use technology to solve problems in spaces, light, and more things to come.Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.You may utilize this posting to upload your resume and information.**Job Summary**:**Key Tasks & Responsibilities (Essential Functions)**:- Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings.Provides Building Management System Integration Support: BACnet, MSTP, ADR.Answers general design questions.Assists with novice to advanced programming of equipment: Standalone Devices, Networked Devices.Assist with troubleshooting of equipment, Software, FW, Wiring, Cabling, Programming.In some cases may need to setup lab environments to reproduce issues and test potential workarounds.Capture required data from each customer interaction in case handling tool in proper format as directed.This includes, but is not limited to, product type, troubleshooting steps, and solutions.Will document solutions to common issues into knowledge base.- Presents knowledge gaps to Sr/Lead Tech as they arise.Attends training to become more knowledgeable in an effort to close knowledge gaps.- Identifies process improvements and presents them to Sr Techs.**Skills**:- Results Driven- Conflict Management Skills- Excellent Customer Service/Communication- Team Player- Lighting Controls Commissioning Experience- IT Networking Experience- Building Management System Experience- Bi-Lingual English/Spanish/French**Minimum Experience Required**:- Customer Service Experience- Knowledge of the fundamentals of electrical, digital and analog control systems- Strong technical aptitude**Educational Background**:- Associate's / Technical Degree in Electrical/Electronics or IT or equivalent work experienceWe value diversity and are an equal opportunity organization.All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.

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