IT Business Support Analyst

hace 5 días

Guadalupe, México Foam Holdings, Inc. A tiempo completo

Overview:
***

**Responsibilities**:

- Workstation deployment and management, hardware and software setup, maintenance, upgrades, and support.
- Network deployment, management, and support.
- Maintain phone system.
- Keep updates on servers, switches, and software current.
- Maintain and update cyber-security software, virus, network, and data security protection on all company hardware and perform cyber-security training.
- Support shop floor hardware and software (printers, barcode scanners, PC, thin clients, tablets, etc.).
- Perform regular maintenance on IT related hardware.
- Participate in evaluating a technical solution and collaborate with other technical streams to implement solutions on the Company’s ERP (SAGE 100)
- Actively participate in problem resolution; setting priorities when appropriate and escalating issues when needed.
- Assist with production deployment planning.
- Gather user support data and develop reports, as needed.
- Aligning business requirements and best practices to implement a technical solution.
- Supporting new and refined existing business processes.
- Contributing to continuous improvement and development of processes and intellectual property.
- Analyze business processes and make recommendations for implementation and improvement(s).
- Gather critical information from meetings with various stakeholders and create reports to support recommendations.
- Assist with data analysis, user training, test planning, test scenarios, unit testing, user testing, data setup, and triaging of defects.
- Own the ongoing support of the deployed solutions, engage in regular business interactions for improvements and assist with bug fixes in case of production failures.
- Collaborate with business partners in developing training materials and performing training sessions.
- Collaborate with business and technology teams across the organization on product planning, project execution, status reporting and ongoing improvement initiatives.
- Excellent analytical and problem-solving skills.
- Strong communication skills, including speaking, writing and active listening.
- Proven ability to work remotely and independently in support of associates.
- Fit within culture and company values: teamwork, innovation, integrity, service, “can-do” attitude, and speaking your ideas.
- Ability to analyze and document complex business processes.
- Ability to interact with all levels of the organization in a professional manner.
- Excellent ability to coordinate and prioritize daily work.
- Strong inter-personnel skills.
- Excellent client service skills.
- Ability to work in a team-oriented environment.
- Ability to maintain confidentially is mandatory.
- Ability to communicate clearly, timely, and accurately.
- Ability to develop and maintain cooperative working relationships.
- Ability to organize workload, adapt quickly to change, and deliver under the pressures of deadlines.
- Ability to operate basic office equipment.
- Potential for travel.
- Other duties as assigned.

Qualifications:

- 2-4 Years of experience working with an ERP required; SAGE 100 experience preferred.
- Strong project management background/experience.
- Dell, Lenovo, HP, servers, desktops, and laptops
- HP, Epson, Brother, Zebra, Xerox, printers, and copiers

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