Technical Support Analyst

hace 2 semanas

Guadalupe, México Acuity Brands A tiempo completo

**Job Summary**:
**Key Tasks & Responsibilities (Essential Functions)**:

- Provides support for IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings, Building Management Integration: BACnet, MSTP, ADR, Answering general design questions, Programming Equipment: Standalone Devices, Networked Devices, Troubleshooting: Equipment: Software, FW, Wiring, Cabling, Programming. In some cases may need to setup lab environments to reproduce issues and test potential workarounds. Capture required data from each customer interaction in case handling tool in proper format as directed. This includes, but is not limited to, product type, troubleshooting steps, and solutions. Will document solutions to common issues into knowledge base.
- Presents knowledge gaps to Sr/Lead Tech as they arise. Attends training to become more knowledgeable in an effort to close knowledge gaps.
- Identifies process improvements and presents them to Sr/Lead Tech.

**Preferred Skills and Experience**:
Associate’s / Technical Degree in Electrical/Electronics or IT or equivalent work experience
- Knowledge of the fundamentals of electrical, digital and analog control systems
- Advanced English level both verbal and written
- Strong technical aptitude
- Proficient in one or more systems/technologies
- 2- 4 years experience in Customer Service / Communication skills
- Lighting Controls Commissioning Experience
- IT Networking Experience
- Building Management System Experience

  • Technical Support Analyst

    hace 7 días

    Guadalupe, México Acuity Inc. A tiempo completo

    **Job Summary**: **Key Tasks & Responsibilities (Essential Functions)**: - Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings. Provides Building Management System Integration Support: BACnet, MSTP, ADR. Answers general design questions. Assists with novice to advanced programming of equipment:...

  • Technical Support Analyst

    hace 3 semanas

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company.We use technology to solve problems in spaces, light, and more things to come.Through our two business segments, Acuity Brands Lighting and Lighting...

  • Technical Support Analyst

    hace 3 semanas

    Guadalupe, México Acuity Brands A tiempo completo

    Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir... para nuestros clientes, nuestras comunidades y nuestro planeta.Acuity Brands, Inc. (NYSE: AYI) es una empresa de tecnología industrial líder en el mercado. Utilizamos la tecnología para resolver problemas en espacios, luz y más cosas por venir. A través de...

  • Technical Support

    hace 4 semanas

    Guadalupe, México Kion Group A tiempo completo

    A leading material handling solutions provider in Nuevo León is searching for a Technical Support Manager.This role will oversee a team of engineers to provide exceptional support to customers for material handling systems.Responsibilities include troubleshooting, coordination, customer relationships, and team leadership.Strong technical skills and...

  • It Business Support Analyst

    hace 4 semanas

    Guadalupe, México Alleguard A tiempo completo

    **Responsibilities**- Workstation deployment and management, hardware and software setup, maintenance, upgrades, and support.- Network deployment, management, and support.- Maintain phone system.- Keep updates on servers, switches, and software current.- Maintain and update cyber-security software, virus, network, and data security protection on all company...

  • IT Business Support Analyst

    hace 1 semana

    Guadalupe, México Foam Holdings, Inc. A tiempo completo

    Overview:*****Responsibilities**:- Workstation deployment and management, hardware and software setup, maintenance, upgrades, and support.- Network deployment, management, and support.- Maintain phone system.- Keep updates on servers, switches, and software current.- Maintain and update cyber-security software, virus, network, and data security protection on...

  • IT Business Support Analyst

    hace 2 semanas

    Guadalupe, México Foam Holdings, Inc. A tiempo completo

    Overview: *** **Responsibilities**: - Workstation deployment and management, hardware and software setup, maintenance, upgrades, and support. - Network deployment, management, and support. - Maintain phone system. - Keep updates on servers, switches, and software current. - Maintain and update cyber-security software, virus, network, and data security...

  • Analyst Controls Engineer

    hace 3 semanas

    Guadalupe, México Dematic Logistics De Mexico S. De R.L. De C.V. A tiempo completo

    The Visualization Engineer Analyst level will have these responsibilities:- Visualization Design of Material Handling Automation Systems, working independently with mínimal guidance, usually from a professional-level engineer, while also coordinating activities according to his/her level of responsibility.- Responsible for providing Visualization...

  • Analyst Controls Engineer

    hace 3 días

    Guadalupe, México Dematic Logistics de Mexico S. de R.L. de C.V. A tiempo completo

    The Visualization Engineer Analyst level will have these responsibilities: - Visualization Design of Material Handling Automation Systems, working independently with mínimal guidance, usually from a professional-level engineer, while also coordinating activities according to his/her level of responsibility. - Responsible for providing Visualization...

  • Electrical Technical Support

    hace 4 semanas

    Guadalupe, México Acuity Brands A tiempo completo

    We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.Acuity Brands, Inc. (NYSE: AYI) is a market-leading industrial technology company.We use technology to solve problems in spaces, light, and more things to come.Through our two business segments, Acuity Brands Lighting and Lighting...