Customer Success Manager CDMX
hace 12 horas
About The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand their needs, help them achieve their goals, and maximize the value they get from our offerings. Your role is pivotal in building long‑term relationships with customers and ultimately ensuring their success with our solutions. Responsibilities Ensure follow‑up on action plans to improve operational metrics, while analyzing and identifying growth opportunities — not only within the commercial strategy but also across merchant operations. Proactively identify potential issues and work to resolve them. Advocate for the customer's needs cross‑functionally within the organization and report feedback on internal product launches to the relevant teams. Provide regular reports on customer health. Offer feedback on product improvements based on customer needs and pain points. Build and maintain strong relationships with key customer stakeholders. Support the Account Manager (AM) in following up on operational, integration, and account support opportunities, taking the lead on each project. Work with customers to understand their business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals. Regularly share an assessment of the merchant's adoption gaps and monitor overall operational health. Identify onboarding opportunities and collaborate with Merchant to activate all serviceable locations. Basic Qualifications Bachelor's degree in a business‑related field such as Administration, Marketing, International Business, Industrial Engineering or similar. At least 5+ years of relevant commercial and operational experience. Good negotiation skills and strong stakeholder management. Excellent written and verbal communication skills. Growth‑focused mindset — knowing how to meticulously unpack the key levers for growing a business through keen analysis and experimentation. Ability to take initiative in a constantly‑changing work environment and a willingness to adopt a generalist mindset. English proficiency required. Preferred Qualifications Ability to build trust, understand client needs, maintain long‑term relationships, and proactively identify opportunities or risks. Skill in interpreting data, identifying trends, and translating insights into recommendations that drive business outcomes. Clear, persuasive communication — both written and verbal — and the ability to work effectively with internal teams (sales, product, marketing, operations) to deliver on client goals. Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Internet Marketplace Platforms Get notified about new Customer Success Manager jobs in Mexico City, Mexico. #J-18808-Ljbffr
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Customer Success Manager Restaurants CDMX
hace 4 días
Mexico City Uber A tiempo completoCustomer Success Manager Restaurants CDMXJoin Uber as a Customer Success Manager Restaurants CDMX. This role focuses on driving customer success by managing merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth.ResponsibilitiesEnsure follow‑up on action plans to improve operational metrics,...
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Customer Success Manager
hace 3 semanas
Mexico City TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Manager
hace 3 semanas
Mexico City TITAN A tiempo completoCustomer Success Manager – TITAN Join TITAN, a no-code, fast‑paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...
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Customer Success Manager
hace 2 semanas
Mexico City REKLUT A tiempo completoJob Description: Customer Success Manager Role Overview: As a Customer Success Manager, you will hold a strategic position as a trusted consultant for our clients and partners, ensuring their success with our services. This role is accountable for the growth of key accounts, managing client relationships, and developing success plans that align with...
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Associate Customer Success Manager
hace 7 días
Mexico City Owner.com A tiempo completoJoin to apply for the Associate Customer Success Manager role at Owner.com Owner.com is growing quickly, and we are looking for a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be...
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Associate Customer Success Manager
hace 1 semana
Mexico City Owner.com A tiempo completoJoin to apply for the Associate Customer Success Manager role at Owner.com Owner.com is growing quickly, and we are looking for a proactive and results-driven Associate Customer Success Manager to join our team. In this role, you will manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle. Your primary focus will be...
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Customer Success Manager
hace 2 semanas
Mexico City Lenovo A tiempo completoDescription and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...
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Customer Success Manager
hace 2 semanas
Mexico City Lenovo A tiempo completoDescription and Requirements The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments. This is a key role that supports customer retention, expansion, and long‑term value creation. Serve as a trusted advisor and main post‑sales...
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Manager Customer Success
hace 6 días
Mexico City Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Manager Customer Success
hace 5 días
Mexico City Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
