Customer Success Manager
hace 6 días
Position title: Customer Success Manager (CSM) with ServiceNow ticketing Location: Mexico (remote) Duration: 6-12 Months Activities and Responsibilities Responsible for ensuring that our business customers achieve their desired outcomes while using digital products and solutions, driving customer satisfaction, and fostering long-term relationships. Customer Relationship Management & Engagement Serve as the primary business point of contact for daily sustain operations Understand business goals, and challenges, and provide tailored support and recommendations Create and Socialize Transition to Sustain plan to transition products / features / capabilities from development to sustain post-Hypercare Guide new business clients through the Sustain onboarding process, ensuring a smooth transition to sustain Monitor and respond to customer inquiries through various communication channels Help customers maximize the value of our products by identifying opportunities for process improvements and additional feature utilization Product Knowledge & Understanding Understand the features within a product and the future product roadmap Stay updated on the latest product trends across the industry. ServiceNow Setup for Incident Management Gather Business Criticality for the product and set in ServiceNow Setup ServiceNow for Business Application, CI and Assignment Groups Train call center reps for using ServiceNow for Incident Management lifecycle Incident Management and SLAs Define E2E support incident management process flow for a Product Partner with operations leads and sustain teams to ensure incidents are resolved with SLA. Partner with Site Reliability Engineer (SRE) to help triage Incidents and assign Incidents to the respective support team Govern incident resolution process to ensure SLAs are met with proper RCA provided by the L2 / L3 support team Analyze incidents to identify trends, successes, and areas for improvement and open problem tickets and enhancement requests accordingly. Communication and Reporting Communicate and collaborate with the Call center, Sector reps, Business Admins for providing the Incident status, Incident closure communication Send daily incident reports, creating bi-weekly leadership incident reports, Monthly Incident reports and present it to the Leadership team Create the Roadmap for the Activation of Incident Management based on the Market deployments for the Products identify Product Improvement areas and work with the Product team to create the backlog item as a future product capability Job Types: Temporary, Contract Contract length: 6 months Pay: $ - $ per hour Expected hours: No less than 40 per week #J-18808-Ljbffr
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Customer Success Manager
hace 2 semanas
Xico, México Construction Clerk A tiempo completoCustomer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you!...
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Customer Success Manager
hace 1 semana
Xico, México Construction Clerk A tiempo completoCustomer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you!...
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Customer Success Manager
hace 2 semanas
Xico, México Snatch Up Jobs A tiempo completoCustomer Success Manager Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and...
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Customer Success Manager
hace 2 semanas
Xico, México Snatch Up Jobs A tiempo completoCustomer Success Manager Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and...
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Customer Success Manager
hace 9 horas
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Customer Success Manager
hace 6 horas
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Customer Success Manager Remote
hace 2 semanas
Xico, México Remoto Workforce A tiempo completoAbout the Role: The Customer Success Manager, Mid-Market will be responsible for complete ownership and execution on multilocation accounts post sale. This will include the initial implementation, product education, adoption, marketing, troubleshooting, resolution, retention and renewal efforts through strategic touchpoints throughout their contract...
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Customer Success Manager Remote
hace 1 semana
Xico, México Remoto Workforce A tiempo completoAbout the Role: The Customer Success Manager, Mid-Market will be responsible for complete ownership and execution on multilocation accounts post sale. This will include the initial implementation, product education, adoption, marketing, troubleshooting, resolution, retention and renewal efforts through strategic touchpoints throughout their contract...
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Strategic Enterprise Customer Success Manager
hace 6 días
Xico, México Hirebridge A tiempo completoA global tax compliance provider located in Mexico is seeking a Strategic Customer Success Manager. In this role, you will manage critical relationships with enterprise customers, ensuring they receive maximum value from our solutions. Responsibilities include driving product adoption, developing account strategies, and fostering strong partnerships. Ideal...
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Strategic Enterprise Customer Success Manager
hace 6 días
Xico, México Hirebridge A tiempo completoA global tax compliance provider located in Mexico is seeking a Strategic Customer Success Manager. In this role, you will manage critical relationships with enterprise customers, ensuring they receive maximum value from our solutions. Responsibilities include driving product adoption, developing account strategies, and fostering strong partnerships. Ideal...
