Viavi Support Engineer
hace 2 semanas
SummaryVIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway.VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between.VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.Duties & ResponsibilitiesPurpose of RoleThis is a customer facing role aimed at performing customer support activities for AIOps system.The primary function is for system product Tier 1 support.The main responsibility is to enhance the customer experience by quick and effective response to our customer's issues or questions with the AIOps system.ResponsibilitiesThe Tier 1 Support Engineer will be required to be able to respond to customer support requests within contracted support times of 8x5 or 24x7.This will include participating in an after-hours standby rotation to cover customer support requests 24x7.Tier 1 support engineers will also be required to open support cases in the ticket logging system, update the support cases with progress on a regular basis and talk through the solution with the customer.Lead Operational Reviews as contracted.The Tier 1 Support Engineer will have excellent communication skills to work with customers and provide answers to technical questions, diagnose system problems and manage escalations.Tier 1 support engineers will also be required to accurately document the customer issue and steps to resolution and act as a customer advocate until the issue is resolved.The Tier 1 support engineer must be able to multi-task as some cases may be defects or may remain open for extended periods of time.Key MeasuresCustomer satisfaction (internal and external)Attain and continuously improve customer satisfaction and Net promoter survey resultsWork closely with engineering to attain TL**** and BMS metricsAttain customer service contracts, SLAsOrganizational and process effectivenessPre-Requisites / Skills / Experience RequirementsQualifications / Skills / ExperienceRequired Qualifications / Skills / ExperienceEnglish, Spanish, Portuguese is a plus.5+ years experience in an IT / telecoms-based fast-moving technical support function2+ years knowledge & experience of IT technologiesTechnical Bachelor's degree (Eng / IT)Preferred Qualifications / Skills / ExperienceScripting knowledge (shell, Perl, Python...)Previous IT / Support experience in products such as Elasticsearch, Logstash, Kibana, UNIX / LINUXPrevious experience in databaseExperience with cloud platforms ( AWS / GCP / Azure )Experience in Telecom environmentExperience with Mobile Protocols (3G, 4G, 5G)CORE, RF, Transmission optimization experience will be an additional benefitInvitationIf you have what it takes to push boundaries and seize opportunities, apply to join our team today.VIAVI Solutions is an equal opportunity and affirmative action employer – minorities / females / veterans / persons with disabilities.#J-*****-Ljbffr
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Viavi Support Engineer
hace 2 semanas
Xico, México Viavi A tiempo completoVIAVI Support Engineer page is loaded## VIAVI Support Engineerlocations: Mexico City, MEX: Home Office, MEXtime type: Full timeposted on: Posted 3 Days Agojob requisition id: ***********Summary:**VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders,...
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Aiops Tier-1 Support Engineer – Customer Success
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Xico, México Viavi Solutions A tiempo completoA global technology solutions provider in Mexico City is seeking a Tier 1 Support Engineer to enhance customer experience through effective technical support.Responsibilities include managing support requests and resolving customer issues while documenting processes.Candidates should have 5+ years in IT/telecom support and a technical degree, with fluency in...
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Technical Project Manager
hace 3 semanas
Xico, México Viavi Solutions A tiempo completoOverview VIAVI (NASDAQ : VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and...
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Technical Project Manager
hace 3 semanas
Xico, México Viavi Solutions A tiempo completoOverview VIAVI (NASDAQ : VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and...
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Technical Project Manager
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Xico, México Viavi Solutions A tiempo completoOverview VIAVI (NASDAQ : VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and...
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Aiops Support Engineer — 24X7 Customer Champion
hace 2 semanas
Xico, México Viavi Solutions Inc. A tiempo completoA leading network solutions provider in Mexico City seeks a Tier 1 Support Engineer.This customer-facing role requires excellent communication skills to support the AIOps system.You will respond to customer queries, manage support cases, and work to enhance customer satisfaction.Ideal candidates have over 5 years in technical support, a relevant technical...
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Technical Project Manager
hace 2 semanas
Xico, México Viavi Solutions A tiempo completoOverviewVIAVI (NASDAQ : VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway.VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and...
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Xico, México Optiva A tiempo completoOverviewIt\ 's fun to work in a company where people truly BELIEVE in what they\ 're doing!We\'re committed to bringing passion and customer focus to the business.The company Us explosive growth and ambitious business goals require a Support Engineer capable of navigating a complex, highly dynamic and fast-paced environment.re one of the few legitimate...
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Xico, México Commit A tiempo completoWe're seeking an experienced Support Engineer to join our technical support team for a leading internal developer platform (IDP).In this role, you'll troubleshoot technical issues, support customers and internal teams, and help ensure smooth operation of a modern developer self-service and DevOps ecosystem.What You'll DoManage and resolve support tickets...
