Senior Technical Support Analyst: AI-Driven, Remote

A technology firm is seeking a Technical Support Engineer to bridge the gap between AI capabilities and customer needs. In this role, you'll investigate complex support tickets, apply advanced troubleshooting techniques, and enhance AI systems. The ideal candidate has at least 3 years in technical support, coding skills, and proficiency in generative AI...

Senior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD At most organizations, customer support operates inefficiently and underperforms. Engineers often spend time on routine, repetitive issues or face challenges beyond their limited scope of knowledge. Research indicates that more than 60% of support tickets require escalation because...

Senior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD At most organizations, customer support operates inefficiently and underperforms. Engineers often spend time on routine, repetitive issues or face challenges beyond their limited scope of knowledge. Research indicates that more than 60% of support tickets require escalation because...

Location: Mexico City – Chapultepec (Hybrid: at least 3 days per week in-office) Type: Full-time Reports to: Mexico Country Manager CRiskCo CRiskCo is a fast-growing fintech company transforming how financial institutions assess and manage SME credit risk. We use AI-driven analytics and SAT data to create powerful, real-time insights for banks, SOFOMs,...

Customer expectations are rising sharply while the support industry struggles with mounting complexity. Today’s customers demand AI‑driven, instant resolutions, yet most companies remain stuck in pilot mode and fail to deliver meaningful AI outcomes. The challenge is about to intensify. Projections suggest that by 2029, agentic systems will autonomously...

In this role, you will have an impact in the following ways:- Supports colleagues to strengthen customer relationships.- Works with sales staff, customers, and potential customers to resolve technical or engineering issues affecting the sale, installation, and use of company products.- Proposes changes to products and services that reduce costs and increase...

As a Technical Support Supervisor, you will lead a high-performing team of support professionals, driving operational excellence and delivering exceptional customer service. You will be responsible for coaching, developing, and managing team performance to meet business goals and customer satisfaction metrics. In this role, you will collaborate with...

**Technical Support Engineer**:**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.**:**This...

A leading tech company based in Mexico is looking for an Application Support Engineer. This full-time position involves resolving complex technical issues that AI systems cannot handle yet, contributing to customer support excellence. Ideal candidates should have at least 3 years of experience in technical support, a fundamental understanding of coding for...

A leading tech company is looking for an Application Support Engineer based in San Luis Potosí. This role involves investigating sophisticated customer issues escalated from AI systems and providing exceptional support where AI capabilities are limited. The ideal candidate should have at least 3 years of technical customer support experience, fundamental...