Technical Support

hace 3 días

San Miguel Topilejo, México CRiskCo A tiempo completo

Location: Mexico City – Chapultepec (Hybrid: at least 3 days per week in-office)

Type: Full-time

Reports to: Mexico Country Manager

CRiskCo

CRiskCo is a fast-growing fintech company transforming how financial institutions assess and manage SME credit risk. We use AI-driven analytics and SAT data to create powerful, real-time insights for banks, SOFOMs, and financial platforms across Mexico and LATAM. Our platform processes millions of transactions monthly, serving big brands clients.

We’re expanding our Mexico City team to support our clients and scale our operations using AI and automation.

The Role

We’re looking for a Technical Support & AI Operations Specialist — a hands-on problem solver who thrives at the intersection of technology, data, and customer success.

You’ll be responsible for providing first-tier technical support to our clients, ensuring fast and efficient handling of requests, and helping us build smarter internal processes with AI-powered tools.

What You’ll Do

- Monitor and manage the support queue — respond to incoming client requests, track their status, and ensure timely resolutions.
- Communicate with internal teams — provide updates to our support and operations teams regarding client application status and performance.
- Manage users and permissions — handle user accounts, authentication, and client-level access controls.
- Develop AI-based automations — use Vibe Coding and other no-code/AI tools to build small-scale applications that enhance team productivity and support efficiency.
- Document processes and learnings — maintain clear documentation of solutions, automations, and client configurations.

Who You Are

- You have hands-on experience with SQL and basic database work.
- You have a technical background — experience supporting APIs, software systems, or SaaS platforms.
- You are curious and eager to learn, with a strong sense of independence and ownership.
- You have a genuine interest in AI, automation, and data-driven problem solving.
- Experience or familiarity with Vibe Coding, Make, n8n, Bubble, or other no-code tools is highly valuable.
- You enjoy improving workflows, experimenting with AI tools, and building solutions that make teams more efficient.
- BSC in Computer Science or Engineering or equivalent degree is a must.
- Ability to communicate and work with English is a must

Why Join CRiskCo

- Be part of a leading fintech innovator transforming SME credit intelligence across LATAM.
- Work closely with global AI and data experts based in Tel Aviv and Mexico City.
- Have the opportunity to build real automations and AI tools from day one.
- A collaborative, learning-driven environment where creativity and curiosity are encouraged.

How to Apply

Send your CV or LinkedIn profile and a short note on why you’re interested in this role to:

apply@criskco.com (Subject: “Technical Support & AI Operations Specialist – Mexico”)

  • Technical Support Engineer

    hace 2 semanas

    San Miguel de Allende, México EmployeeHR A tiempo completo

    Technical Support Service Provider Company request Technical Support Engineer **Requirements**: Blingual spanish - english Excelent Leven english ( Oral and written) Most of the communications will be in English Bachelor of Systems Analytical, Results-oriented, Sense of urgency, teamwork, excellent interpersonal relationships, high level of...

  • Technical Support Analyst

    hace 1 semana

    Miguel Hidalgo, México Human Access A tiempo completo

    An important company dedicated to the development of Software by expansion is looking for a Technical Support Analyst on site.Vacancy 50% Home Office, 50% on Site (Depends on the project)Bachelor's degree in Computer Science, equivalent experience or related degree.ESSENTIAL: Advanced English (Evaluation will be done) and availability to...

  • Solutions Specialist

    hace 1 día

    San Miguel Topilejo, México Global Payments Inc. A tiempo completo

    Sales Support Advocates will provide accurate, high-quality and dependable service in relation to both internal and external customer inquiries related to service and technical support for point of sale devices involving card processing. Sales Support Advocates will provide technical/ customer support for customers for payments processing. This may include...

  • Technical Support Engineer

    hace 3 días

    San Luis Potosí, México Cummins Inc. A tiempo completo

    In this role, you will have an impact in the following ways:- Supports colleagues to strengthen customer relationships.- Works with sales staff, customers, and potential customers to resolve technical or engineering issues affecting the sale, installation, and use of company products.- Proposes changes to products and services that reduce costs and increase...

  • Technical Support Specialist I

    hace 3 semanas

    San Luis Potosí, México ADI Global Distribution A tiempo completo

    **Technical Support Solutions Specialist**Reporting to a Technical Support Supervisor, the Technical Support Solutions Specialist will act as a critical resource for professional integrators in the custom electronics industry. This role requires deep technical knowledge, advanced problem-solving abilities, and expertise in supporting a wide array of products...

  • Technical Support Level 1

    hace 3 semanas

    Miguel Hidalgo, México PF Hunters A tiempo completo

    **Technical support level 1**Activities- Specific location/ Direction (City): Mexico City. Alcaldia Miguel Hidalgo.- Working model: Permanent Hybrid / Hybrid during pandemic / 3 days in Offices, which ones not confirmed yet.- Work Hours: 9:00 am - 6:00 pm, L1 production support (Weekend shift rotational )- Work schedule (Days): Monday- Friday- High...

  • Technical Support Engineer

    hace 5 días

    San Luis Potosí, México Cummins Inc. A tiempo completo

    In this role, you will have an impact in the following ways: - Supports colleagues to strengthen customer relationships. - Works with sales staff, customers, and potential customers to resolve technical or engineering issues affecting the sale, installation, and use of company products. - Proposes changes to products and services that reduce costs and...

  • Technical Support Level 2

    hace 3 semanas

    Miguel Hidalgo, México PF Hunters A tiempo completo

    **Technical support level 2**Activities- Specific location/ Direction (City): Mexico City. Alcaldia Miguel Hidalgo.- Working model: Permanent Hybrid / Hybrid during pandemic / 3 days in Offices, which ones not confirmed yet.- Work Hours: 9:00 am - 6:00 pm, L2 production support (Weekend shift rotational )- Work schedule (Days): Monday- Friday- High...

  • Technical Support

    hace 2 semanas

    Cabo San Lucas, México RTLAWRENCE CORPORATION A tiempo completo

    **Technical Support - Solutions Engineer** **RT Lawrence Corporation is expanding!** We are US-based Software Development company with 30 years of experience and have offices in United States, Philippines and Taiwan. We aim to develop next generation B2B products every 7 years to stay ahead of the technology curve. We take pride on our propriety software...

  • AI-Driven Technical Support Engineer

    hace 1 día

    San Luis Potosí, México Crossover A tiempo completo

    A technology firm is seeking a Technical Support Engineer to bridge the gap between AI capabilities and customer needs. In this role, you'll investigate complex support tickets, apply advanced troubleshooting techniques, and enhance AI systems. The ideal candidate has at least 3 years in technical support, coding skills, and proficiency in generative AI...