It Helpdesk Support

hace 3 semanas

Guadalajara, México Enteracloud A tiempo completo

If you're a motivated and self-driven person who is ready to grow in the IT Helpdesk area, this role will help you gain the experience you need to keep escalating your technical skills.Main Activities:- Provide support to customers in a courteous and timely manner.- Follow up on assigned and incoming tickets.- Communicate and share knowledge with the internal team.- Follow-up on tickets to provide timely resolution, and communicate with customers on any update or inconvenience.- Adhere to internal escalation, security and reporting process.- Troubleshoot and solve issues according to priority and urgency.- Work alongside 3rd party support teams for troubleshooting or involved IT projects.- Participate in improvement projects for the IT Helpdesk teams, such as training and certifications.What we're looking for:- At least 2 years working on a technical support team or similar position.- Knowledge working with tickets and ticket resolution.- Experience with Office 365- Strong analytical, communication, and problem-solving skills.- Experience with system administration- Strong Customer Service skills- English proficiency is a must (both written and spoken)What We Offer:Base salary $18,000 pesos or according to skills and experience.Vacation days are superior to those provided by law.Learning and development opportunities within the IT industry.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $20,****** - $25,****** al mesBeneficios:- Aumentos salariales- Bebidas gratis- Días por enfermedad- Estacionamiento gratuito- Horarios flexibles- Opción a contrato indefinido- Programa de referidos- Vacaciones superiores a las de leyHorario:- Turno de 8 horas

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