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Engineer - Global IT Helpdesk
hace 2 semanas
At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.
Job Summary
We are looking for someone who demonstrates:
- Intense collaboration
- Passionate customer focus
- Thoughtful, fast, disciplined execution
- Tenacious commitment to continuous improvement
- Relentless drive to win
Here is a glimpse of what you’ll do:
- Technical issues resolution through proper troubleshooting guidance.
- Soft skills, being capable to guide a user through an efficient and respectful support.
- Will create new documents that allow rest of the Global Helpdesk team to follow when required. (Detecting new issues for which there is no adequate documentation)
- Will work under minimum supervision whenever a ticket is assigned to follow up with the customer/user reaching a positive service level resolution for it.
- Work with other areas of IT globally to detect improvement opportunities and enhance the customer experience for Global Helpdesk.
Here is some of what you’ll need (required):
- 2+ years working experience in Helpdesk related area (Contact Center / Call Center) preferably of large scale organization.
- 2+ years of experience on a global information technology organization or equivalent.
- Experience providing technical support is essential.
- Networking (DHCP, DNS, TCP/IP, etc.).
- Operating Systems (Windows, MAC, etc.).
- Active Directory.
- ITIL.
- Office 365 (Outlook troubleshooting is a must).
- VPN.
- Browser troubleshooting and settings
- Experience supporting helpdesk tools (DameWare, TalkDesk, or others).
- Intermediate - Advanced English.
Here are a few of our preferred experiences:
- Professional certification(s) in ITIL is a plus.
- Customer experience assistance preferable.
Here are a few examples of what you’ll get for the great work you provide:
- Competitive Salary.
- Life & Medical insurance.
- Christmas Bonus.
- Food Coupons.
- Saving Fund.
MG61
Job Category
IT
