Engineer - Global IT Helpdesk
hace 2 semanas
At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives.Job SummaryAs a Global Helpdesk engineer, will attend to new business needs, sustaining most updated information technology, capable to innovate finding best IT solutions and granting a total customer experience through fastest resolution at the first contact.What a typical day looks like:- Technical issues resolution through proper troubleshooting guidance.- Soft skills, being capable to guide a user through an efficient and respectful support.- Will create new documents that allow rest of the Global Helpdesk team to follow when required. (Detecting new issues for which there is no adequate documentation)- Will work under minimum supervision whenever a ticket is assigned to follow up with the customer/user reaching a positive service level resolution for it.- Work with other areas of IT globally to detect improvement opportunities and enhance the customer experience for Global Helpdesk.The skills we are looking to add to our team:- Experience in Helpdesk related area (Contact Center / Call Center). Preferably of large-scale organization.- Experience on a global information technology organization or equivalent. Technical support- Networking (DHCP, DNS, TCP/IP, etc.) / Operating Systems (Windows, MAC, etc. / Active Directory.- ITIL knowledge.- Office 365 (Outlook troubleshooting).- VPN knowledge.- ERP systems (BaaN, ATLAS, SAP, etc).- Browser troubleshooting and settings.- Experience supporting helpdesk tools (DameWare, CISCO Finesse, or others).- Intermediate - Advanced English.- Preferably certification(s) in ITIL.This is what you will get for your great work:- Competitive Salary.- Life & Medical insurance.- Christmas Bonus.- Food Coupons.- Saving Fund.LG54Job CategoryIT
-
Engineer - Global IT Helpdesk
hace 2 semanas
Guadalajara, México Flex A tiempo completoAt Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...
-
IT Helpdesk Jr
hace 2 semanas
Guadalajara, México Flex A tiempo completoJob SummaryTo support our extraordinary teams who build great products and contribute to our growth, we’re looking to add an IT Helpdesk Jr located in Guadalajara, North Campus.Reporting to the Senior Information, Technology Manager the IT Helpdesk Jr role involvesResponsible for providing technical assistance through phone or chat tools demonstrating...
-
It Helpdesk Engineer
hace 3 semanas
Guadalajara, México Wizeline A tiempo completo**About us**:Wizeline partners with Fortune 500 companies and startups to provide intelligently designed software solutions using the Agile methodology and Distributed teams approach.Innovation in product development is our core strength.We work towards goals, not checkboxes!We focus on impact, and we are proud to contribute to local economies by developing...
-
Helpdesk Engineer
hace 7 días
Guadalajara, México Intugo A tiempo completoThe Helpdesk Engineer is responsible for delivering end-to-end support in accordance with IT service level agreements. By partnering with end-users and technology groups, ensures all incidents are analyzed, resolved, and reported back within the promised timeframes. We are looking for: - Experience using help desk ticketing software - Experience with...
-
IT Helpdesk Support Engineer
hace 2 semanas
Guadalajara, México OEC Group A tiempo completo**_OEC Group offers competitive salary, great benefits, opportunities for professional growth and so much more!_****What We're Looking For...**- L3** Level Engineer **to join our IT helpdesk support team to provide technical support to end users. _The position is based in Guadalajara, Jalisco Mexico._- At least 2-5 years experience working in an IT helpdesk...
-
It Helpdesk
hace 3 semanas
Guadalajara, México Amco Internacional A tiempo completoAmco InternacionalAmco proporciona sistemas de aprendizaje, tecnología educativa, consultoría y servicios de capacitación a escuelas en 14 países de América Latina y Europa.Durante más de 20 años, Amco ha sido la empresa líder en innovación educativa.En Amco estamos en busca de talento para unirse a nuestro equipo de TI como **HelpDesk** por eso...
-
IT Helpdesk
hace 3 semanas
Guadalajara, México Amco Internacional A tiempo completoAmco InternacionalAmco proporciona sistemas de aprendizaje, tecnología educativa, consultoría y servicios de capacitación a escuelas en 14 países de América Latina y Europa. Durante más de 20 años, Amco ha sido la empresa líder en innovación educativa. En Amco estamos en busca de talento para unirse a nuestro equipo de TI como **HelpDesk** por eso...
-
IT Helpdesk
hace 2 semanas
Guadalajara, México PMG GDL A tiempo completoEl IT Helpdesk provee de asistencia técnica y apoyo relacionado a computadoras, sistemas, hardwares y softwares, impresoras, redes y telefonos.**Responsabilidades**:- Funcionar como primer punto de contacto para clientes internos- Determinar la mejor solucion basado en la informacion que se provee tanto para encontrar la solucion- Acompañar al cliente por...
-
IT Helpdesk Analyst
hace 2 días
Guadalajara, Jalisco, México STAND 8 Technology Consulting A tiempo completoSTAND 8 is a global leader providing end-to-end IT Solutions. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the worldWe are seeking atrilingual IT Helpdesk Analystfluent inJapanese, English, and Spanish, to join our dynamic support team. This role is...
-
IT Helpdesk
hace 3 semanas
Guadalajara, México Intugo A tiempo completoWe are looking for a talented Helpdesk to collaborate with our IT operation.Essential job duties/responsibilities:- Assists other technicians in supporting end-user issues and may provide coordination for project related activities.- Documents all pertinent end user information and nature of problem or issues, records the information in an online ticket to...
