Customer Support Bilingue

hace 3 semanas


Tijuana, México Intugo A tiempo completo

**International company looking for talent to join our team**American company dedicated to financing, buying, and selling used cars, with its main office based in Dallas, Texas.The **BDC Support Representative** will play a key role in building meaningful connections to promote the brands across both physical and digital communities.**Key Responsibilities**- Proactively contact, register, and follow up with potential clients via phone and digital platforms.- Deliver excellent customer service with a focus on client satisfaction and experience.- Promote products and clearly communicate key benefits to potential customers.- Track and manage leads using the system, scheduling appointments as needed.- Maintain and manage a portfolio of prospects, handling both inbound and outbound calls.- Re-engage with previous visitors who did not purchase, identify reasons, and offer viable solutions or appointment reschedules.- Communicate consistently with leads through appropriate channels (calls, messages, etc.).- Meet or exceed minimum performance targets for calls, appointments, shows, and sales as set by the department.- Serve as a brand ambassador by accurately presenting the company's offerings and values.- Address customer inquiries and needs promptly and efficiently across all communication platforms.- Provide timely support to both new and existing customers across various channels.- Report daily activity including appointments and call metrics to the direct supervisor.Tipo de puesto: Tiempo completoSueldo: $21,****** - $25,****** al mesBeneficios:- Seguro de gastos médicos- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaExperiência:- Customer Service: 1 año (Deseable)Idioma:- Advanced English (Obligatorio)Lugar de trabajo: Empleo presencialFecha de inicio prevista: 05/05/2025



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