Support Specialist, Non Technical
hace 1 semana
The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform. You’ll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume support environment. How you'll add value: Support customers via tickets, live chat, and outbound phone Ask targeted questions to quickly understand and resolve customer issues Guide customers through Restaurant365 workflows and best practices Troubleshoot common issues using support tools and knowledge base resources Escalate complex issues to the appropriate team with clear notes and context Manage a personal ticket queue while meeting SLA and quality expectations Participate in live chat rotations Identify recurring issues and suggest documentation improvements Demonstrate reliable and punctual attendance across assigned shifts, including remote or hybrid setups, while ensuring clear and timely communication with management regarding availability, scheduling changes, or unforeseen delays — particularly when supporting customers across multiple time zones Other duties as assigned What you'll need to be successful in this role: 1+ year experience in customer support, help desk, or call-center environments (SaaS preferred) Strong communication skills (written and verbal) High attention to detail and strong time management skills Ability to work under pressure and stay solution-oriented Comfort using ticketing systems, chat tools, and phone support workflows Excel skills (sorting, filtering, basic formulas) Willingness to learn new software and support processes Reliable and punctual attendance in assigned shifts and workdays including providing clear and timely communication with management regarding availability and scheduling changes PREFERRED QUALIFICATIONS Experience supporting SaaS business software (ERP/accounting/inventory tools a plus) Restaurant industry experience Bachelor’s degree in business, finance, accounting, or related field #J-18808-Ljbffr
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Support Specialist, Technical
hace 1 semana
Mexico City Restaurant365 A tiempo completoThe Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform. This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business‑critical restaurant operations. The ideal candidate brings strong...
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Support Specialist, Technical
hace 1 semana
Mexico City Restaurant365 A tiempo completoThe Support Specialist, Technical is responsible for providing advanced technical support to Restaurant365 customers across the R365 platform. This role focuses on troubleshooting configuration, workflow, and data-related issues in a complex SaaS / ERP environment, supporting business‑critical restaurant operations. The ideal candidate brings strong...
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Technical Support Specialist
hace 2 semanas
Mexico City Localpayment A tiempo completoLocalpayment is a fintech company specializing in local and cross-border payment solutions for emerging markets. Our platform enables global companies to accept payments in local currencies through native methods in each country, facilitating their international expansion. In 2024, Localpayment entered into a strategic partnership with Aleph Group, a global...
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Technical Support Specialist
hace 2 semanas
Mexico City Localpayment A tiempo completoLocalpayment is a fintech company specializing in local and cross-border payment solutions for emerging markets. Our platform enables global companies to accept payments in local currencies through native methods in each country, facilitating their international expansion. In 2024, Localpayment entered into a strategic partnership with Aleph Group, a global...
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Technical Support Specialist
hace 4 días
Mexico City Carrier Global Corporation A tiempo completoRole: Technical Support Specialist Location: Mexico City, MexicoFull-time (Monday to Friday, 7:00 a.m. to 4:30 p.m.) Onsite Build a career with confidence Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter—for people and our planet—for generations to come. From inventing...
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Technical Support Specialist
hace 3 días
Mexico City Carrier Global Corporation A tiempo completoRole: Technical Support Specialist Location: Mexico City, MexicoFull-time (Monday to Friday, 7:00 a.m. to 4:30 p.m.) Onsite Build a career with confidence Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating solutions that matter—for people and our planet—for generations to come. From inventing...
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Technical Support Specialist
hace 2 semanas
Mexico City Recooty A tiempo completoTechnical Support Specialist Mexico To teach, control and supervise the processes of our customers so that they manufacture and install Deceuninck PVC windows and doors with high quality standards. Responsabilities: Manufacture and install windows for fairs and showrooms. Train the manufacturers of the network in the correct way to assemble windows with...
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Technical Support Specialist
hace 2 semanas
Mexico City Recooty A tiempo completoTechnical Support Specialist Mexico To teach, control and supervise the processes of our customers so that they manufacture and install Deceuninck PVC windows and doors with high quality standards. Responsabilities: Manufacture and install windows for fairs and showrooms. Train the manufacturers of the network in the correct way to assemble windows with...
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North LatAm Technical Support Specialist
hace 2 semanas
Mexico City Hygiena A tiempo completoA leading life sciences company is seeking a Technical Support Specialist for North Latam to provide world-class support to sales teams and customers. This full-time role, based in Mexico City, requires a Bachelor's degree in life sciences and 2-6 years of experience in B2B sales or technical support, preferably within the food and beverage market. The...
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AI-Powered Support Operations Specialist
hace 2 semanas
Mexico City Cisco Systems A tiempo completoA global technology leader is looking for a Support Operations Specialist in Mexico City. This role involves managing non-technical support cases, providing timely assistance to customers, and collaborating across departments. Candidates should have a strong background in customer support and familiarity with operational workflows and tools like Salesforce...
