Workforce Analyst

hace 3 semanas


Xico, México Grupo Castillo A tiempo completo

**Vacante para la empresa Grupo Castillo en Benito Juárez, Ciudad de México**: Importante empresa líder en su ramo solicita:Analista Workforce Management para Call Center:FUNCIONES:- Apoyo en cargas, actualización y mejora de base de datos (realizar los reportes, KPI ´s y métricas en Excel)- Análisis de datos y marcado en call enter y manejo de métricas- Forecast, Staffing, Schedulling, RealTime- Programación MS Power BI o Qllk Sense- Manejo de Avaya- Microsoft Office/ Excel avanzado para elaboración de reportes.(Formulas, Tablas dinámicas, Gráficos, Macros)**Requisitos**:- Lic Trunca Administración de Empresas en Tecnologías de la Información, Informática,- Experiência Mínimo 6 meses en Call Center- Conocimiento de Excel, SQL ,PBX, Telefonía, Outbound, Reporte Desempeño, Medios Dig.Canales AlternosZona de trabajo: Tlalpan (A 3 cuadras de Metro Portales)OFRECEMOS:- Sueldo base $18,000 brutos más un bono adicional- Vales de despensa- Premio de asistencia y puntualidad de manera quincenal- Prestaciones de ley y superiores desde el primer día- Fondo de ahorro- Caja de ahorro- Descuentos corporativos- Excelente ambiente laboral- Capacitación 100% pagadaInteresados favor de postularse por este medio o contactar al***Nível de educación deseada**:Superior - trunco**Nível de experiência deseada**:Nível Medio**Función departamental**:Administrativo / Secretarial**Industria**:Call Centers / Telemarketing


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