Technical Support

hace 3 semanas

Aguascalientes, México Valce Talent Solutions A tiempo completo

diverse group of people from different backgrounds and be able to listen to theirneeds to then translate those needs to the software.**Responsibilities**:- Conducting client discovery calls to gather client requirements.- Designing, developing, deploying, and testing solutions for clients.- Providing on-going support, professional services, and consulting to clients.- Providing Level 1 and Level 2 technical support to clients by responding tohelp desk calls and tickets.- Conducting in-person and virtual training sessions for clients.- Deliver platform demonstrations for sales prospects.- Working with clients and the development team to identify platform bugs andenhancements.**Required skills**:- Passion for providing outstanding customer service- Experience in SaaS preferably or SAP- Process analysis and development expertise- Exceptional presentation skills, strong verbal and written communication skills- Exceptional interpersonal skills.- Ability to present ideas in a clean, user-friendly way.Preferred skills- Ability to work independently, as well as follow direction/instruction, aswarranted- Proven ability to quickly learn all aspects of technical software product- Desire to learn new technologies and proactiveness- Demonstrated ability to work collaboratively and cross-organizationally with adiverse team**Education**:- B.S. or B.A. degree- Preferred majors: Business Management, Engineering,Computer Science

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