Technical Support Supervisor
hace 2 semanas
Provide reliable technical assistance to internal and external customers. You will provide professional coverage of Technical Support Helpdesk. You will drive focus on accuracy, timely feedback, and customer satisfaction. You will drive timely identification, investigation, resolution, root cause analysis and replication of technical issues. You will build internal relationships to expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset. You will help develop Technical Support processes. You will ensure proper documenting and recording of all activity and communication. You will address systemic coordination issues across teams. Lead the team that is solving complex technical problems for the customer. Drive timely responses to customer demands by supporting the coordinating efforts of different teams. Build business acumen while learning to address customer's technical needs.**JOB DUTIES**:- **Supervision**of a professional support team, including skills development and performance management- Monitor and **manage**operational and customer satisfaction metrics to meet organizational goals.- Highlight areas of improvement and recommend changes in methods, processes, and tools.- Work with the leadership team to **drive growth**and transformation initiatives- Handle supervisor escalations and follow up on customer satisfaction surveys.- Hire, develop, and train support team to match business requirements- Work with QA team to provide feedback when needed.- Provide feedback on technical and soft skills to support agents when needed.- **Create team culture and environment that is employee focused.**:- Maintain a **great working atmosphere that allows personal and professional development to each one of the team members**.Encourage participation on site/team events that foster a positive work environment.**YOU MUST HAVE**:- Excel proficiency Intermediate- Good decision maker with a high degree of attention to detail- Strong problem solving and analytical abilities- Highly developed sense of integrity- Collaboration and Teamwork- Drives for Results- Service Excellence- Takes Initiative- No suspensions- No written warnings for the past 12 months.Availability to work on weekends**WE VALUE**:- Extensive customer facing experience- Experience in the industry is preferred- Excellent interpersonal and verbal & written communication skills- Strong continuous improvement mindset, strong leadership impact- Demonstrated experience with Knowledge Management & Call Center ManagementGood administration skills**WHAT'S IN IT FOR YOU?**- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.- A collaborative and inclusive work environment where your contributions are valued.- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.- Access to cutting-edge tools, resources, and a supportive team to help you excel.The chance to work with a global, innovative company shaping the future in its industry.LI-AM2LI-Onsite
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Technical Support Supervisor
hace 2 semanas
Aguascalientes, México Resideo A tiempo completoAs a Technical Support Supervisor, you will lead a high-performing team of support professionals, driving operational excellence and delivering exceptional customer service. You will be responsible for coaching, developing, and managing team performance to meet business goals and customer satisfaction metrics. In this role, you will collaborate with...
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Technical Support
hace 3 semanas
Aguascalientes, México Valce Talent Solutions A tiempo completodiverse group of people from different backgrounds and be able to listen to theirneeds to then translate those needs to the software.**Responsibilities**:- Conducting client discovery calls to gather client requirements.- Designing, developing, deploying, and testing solutions for clients.- Providing on-going support, professional services, and consulting to...
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Technical Support Analyst
hace 3 semanas
Aguascalientes, México Capgemini A tiempo completo**Descripción larga**:**Location**:Aguascalientes, Mx.**Industry - Sector**:Financial Services - Banking**What you'll do?**- Handle and log requests and incidents using a ticketing system (e.g., ServiceNow, Genesys).- Diagnose and resolve basic hardware issues (PCs, laptops, printers, peripherals).- Provide support for office software (Microsoft 365,...
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Technical Support Engineer L1/L2
hace 3 semanas
Aguascalientes, México Valce Talent Solutions A tiempo completoWe are looking for a Technical Support Engineer who can configure applications on our customers' platforms. A strong candidate will be comfortable working with a diverse group of people from different backgrounds and be able to listen to their needs to then translate those needs to the software.*Position based in Aguascalientes, Mexico (remote). Ocasional...
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Technical Support Engineer L1/L2
hace 3 semanas
Aguascalientes, México Valce Talent Solutions A tiempo completoWe are looking for a Technical Support Engineer who can configure applications on our customers' platforms. A strong candidate will be comfortable working with a diverse group of people from different backgrounds and be able to listen to their needs to then translate those needs to the software.*Position based in Aguascalientes, Mexico (remote). Ocasional...
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It Technical Support
hace 3 semanas
Aguascalientes, México Capgemini A tiempo completoRRHH_: José David Reyes_- Puesto_: IT Technical Support (Provisioning)._Nível de experiência: Middle-Sr.Nível de educación: Educación SuperiorUbicación: AGSPráctica: PBSConocimientos y experiência necesaria:Habilidades:- Rol técnico con habilidades de liderazgo, SPOC para la operación- Helpdesk de 1o y 2o nível para usuarios (hardware, software,...
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IT Technical Support
hace 2 semanas
Aguascalientes, México Capgemini A tiempo completo**_RRHH_**_: José David Reyes_**_ Puesto_**_: IT Technical Support (Provisioning)._**Nível de experiência**: Middle-Sr.**Nível de educación**: Educación Superior**Ubicación**: AGS**Práctica**: PBS**Conocimientos y experiência necesaria**:**Habilidades**:- Rol técnico con habilidades de liderazgo, SPOC para la operación- Helpdesk de 1º y 2º...
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Technical Support Engineer L1/l2
hace 2 semanas
Aguascalientes, México Valce Talent Solutions A tiempo completoPosition based in Aguascalientes, Mexico (remote).- Ocasional office work.**Responsibilities**:- Conducting client discovery calls to gather client requirements.- Designing, developing, deploying, and testing solutions for clients.- Providing on-going support, professional services, and consulting to clients.- Providing Level 1 and Level 2 technical support...
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IT Technical Support
hace 7 días
Aguascalientes, México Capgemini A tiempo completo**Need**: **RH**:Estrella Jiménez**Position**:Consultor SAP GRC**Experience level**:SR**Education**:Bachelor's Degree**Location**:Mexico, Remote**Practice**:PBS**Industry - Sector**:Manufacturing and Customer Solutions**What you’ll do?****What you’ll bring**:**GRC & Authorizations Service Delivery**- Manage/Create/Assign Security roles and...
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IT Technical Support
hace 2 semanas
Aguascalientes, México Capgemini A tiempo completoNeed: 12665613 RH: Estrella Jiménez Position: Consultor SAP GRC Experience level: SR Education: Bachelor's Degree Location: Mexico, Remote Practice: PBS Industry - Sector: Manufacturing and Customer Solutions What you’ll do? What you’ll bring: GRC & Authorizations Service Delivery - Manage/Create/Assign Security roles and authorizations based...
