Customer Care Team Lead
hace 3 semanas
Job Summary:The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standardsKey Responsibilities:- Coach and develop customer care representatives by supporting supervisors, mentoring team members and providing advice and feedback- Contributes to effectiveness of customer service by promoting organizational policies and best practices, auditing random accounts for accuracy and compliance and monitoring calls against established metrics- Assists with department initiatives by participating in assigned projects- Assists with resolution of escalated calls by utilizing knowledge and available resources to answer teammates' questions, resolve customer inquiries and notify up-line of issues pending resolution- Updates key stakeholders on customer care team progress by communicating with supervisors and managers to report issue status- Supports training of employees by reviewing training resources, instructing and assisting with workstation setup and distributing reference materialSupervisory Responsibilities:This job does not have supervisory dutiesPreferred Qualifications:Education and Experience- High school diploma or equivalent experience- 2 or more years of experienceCertificates, Licenses, Registrations- NoneFunctional Skills- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)- Able to effectively communicate both verbal and written- Analytical skills- Effective and proficient customer service skills- Strong organizational skillsIntegon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M.Best, for financial strength.
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Customer Care Team Lead
hace 3 semanas
Tijuana, México Allstate A tiempo completoIntegon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.It's how we've become industry leaders in property and casualty insurance servicing.We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal...
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Customer Care Operations Leader
hace 3 semanas
Tijuana, México Taskus A tiempo completoA leading customer care company in Tijuana seeks an Operations Manager to lead a dynamic team dedicated to client satisfaction.The ideal candidate will have at least two years of management experience in call center or BPO environments, a strong track record of meeting targets, and excellent leadership skills.Responsibilities include reviewing KPIs,...
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Customer Care Operations Specialist
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoThe Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoringrepresentatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievementof department quality and productivity standardsKey Responsibilities:Coach and develop customer...
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Customer Care Representative
hace 1 semana
Tijuana, México Lingble A tiempo completo**Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with up-and-coming and well-established fashion brands in their domestic markets, as well as brands that sell exciting consumer goods in other industries that want to expand...
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Pharmacy Manager: Lead Team
hace 3 semanas
Tijuana, México Cvs Health A tiempo completoA leading health solutions company in Tijuana is seeking a Pharmacy Manager. The role requires managing pharmacy operations and staff, ensuring compliance and high-quality patient care. You will lead a dedicated team, provide training, and contribute to positive patient experiences. The ideal candidate has an active pharmacist license and proven experience...
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Pharmacy Manager: Lead Team
hace 3 semanas
Tijuana, México Cvs Health A tiempo completoA leading health solutions company in Tijuana is seeking a Pharmacy Manager. The role requires managing pharmacy operations and staff, ensuring compliance and high-quality patient care. You will lead a dedicated team, provide training, and contribute to positive patient experiences. The ideal candidate has an active pharmacist license and proven experience...
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Customer Service Lead
hace 4 días
Tijuana, México National Pen Pluma Nacional A tiempo completoDescripción y detalle de las actividadesAs a customer service lead, you will be responsible to provide a status of customer orders on timely manner to achieve OTS and TAT company goals.Identify and assess capacity constraints to anticipate bottle necks by providing insightful data analysis and recommendations to sales team, update and share relevant...
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Customer Service Lead
hace 4 días
Tijuana, México National Pen Pluma Nacional A tiempo completoDescripción y detalle de las actividadesAs a customer service lead, you will be responsible to provide a status of customer orders on timely manner to achieve OTS and TAT company goals.Identify and assess capacity constraints to anticipate bottle necks by providing insightful data analysis and recommendations to sales team, update and share relevant...
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Customer Care Supervisor
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**: Oversee performance of Customer Care team by supervising call center operations, resolving escalated issues, reporting to management and coaching and guiding team members to support achievement of department quality and productivity standards. **Essential Duties and Responsibilities**: Following is a summary of the essential functions...
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Customer Service Lead
hace 2 semanas
Tijuana, México NATIONAL PEN PLUMA NACIONAL A tiempo completoDescripción y detalle de las actividades As a customer service lead, you will be responsible to provide a status of customer orders on timely manner to achieve OTS and TAT company goals. Identify and assess capacity constraints to anticipate bottle necks by providing insightful data analysis and recommendations to sales team, update and share relevant...
