Customer Care Operations Leader
hace 3 semanas
A leading customer care company in Tijuana seeks an Operations Manager to lead a dynamic team dedicated to client satisfaction.The ideal candidate will have at least two years of management experience in call center or BPO environments, a strong track record of meeting targets, and excellent leadership skills.Responsibilities include reviewing KPIs, coordinating with teams, and developing strategies for operational success.Join a culture of growth and enthusiastic over-achievers, enhancing the customer experience.#J-*****-Ljbffr
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Customer Care Operations Specialist
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completoThe Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoringrepresentatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievementof department quality and productivity standardsKey Responsibilities:Coach and develop customer...
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Customer Care Team Lead
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary:The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standardsKey Responsibilities:- Coach and...
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Customer Care Supervisor
hace 7 días
Tijuana, México Integon Service Co. A tiempo completo**Primary Purpose**: Oversee performance of Customer Care team by supervising call center operations, resolving escalated issues, reporting to management and coaching and guiding team members to support achievement of department quality and productivity standards. **Essential Duties and Responsibilities**: Following is a summary of the essential functions...
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Customer Care Representative
hace 7 días
Tijuana, México Lingble A tiempo completo**Lingble is an all-in-one e-commerce solution that allows companies to sell their products directly to consumers globally through their own, highly customized online shops. We work with up-and-coming and well-established fashion brands in their domestic markets, as well as brands that sell exciting consumer goods in other industries that want to expand...
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Customer Care Supervisor
hace 3 semanas
Tijuana, México Djo Global A tiempo completoResponsible for overseeing the delivery of pre- and post-sales services and support to clients/customers.Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.Analyzes operational processes, escalation procedures and performs training needs...
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Ngls Customer Care
hace 4 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary:The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements.Key...
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Ngls Customer Care
hace 7 días
Tijuana, México Integon Service Co. A tiempo completoJob Summary: The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements. Key...
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Site Leader
hace 4 semanas
Tijuana, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoOur Site Leaders are responsible for all safety, budgetary, people development and operations objectives for an entire Fulfillment Center (FC). Responsibilities include managing and leading a team of Operations and Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building...
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Bilingual Customer Care Ambassador
hace 2 semanas
Tijuana, México Support Zebra A tiempo completoWe're hiring!**BILINGUAL CUSTOMER CARE AMBASSADOR**(_Spanish_)- Food & Beverage Industry Account_The Customer Care Ambassador is responsible for order taking, tackling customer issues, complaints, and inquiries head on - all while keeping customer satisfaction at the forefront of their decision-making and communication.Must have:- Minimum of 3 months work...
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Claims Customer Care-team Leader
hace 3 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Summary:- The Team Leader is responsible for leading a complex and occasionally highly complex claim service process and/or directing the work of typically five to ten nonexempt, customer-facing staff. The individual supports the implementation of complex and occasionally highly complex operational initiatives that enable the achievement of Claim,...