Customer Service Supervisor
hace 4 semanas
The RoleThe supervisor coaches, motivates, trains, develops and guide employee performance through a variety of mechanisms such as observations, metrics analysis and feedback devices from customers, peers, management, and others.The incumbent will ensure and help the team operate at highest level of quality and productivity.While meeting these objectives, the supervisor must exhibit high levels of integrity and ethical behavior.What You'll DoAt Solera, we believe in providing clarity and focus to the primary responsibilities of the role.The priorities associated with this role are:- Provides a work environment that recognizes employee achievements and addresses any concerns- Communicates and enforces employee policies and procedures- Promptly responds to employee and/or customer complaints and escalates as necessary- May participate in matters related to unemployment compensation- Takes part in the Performance Management efforts for their respective teams to achieve Service Level attainment- Provides development and guidance to team members- Conducts weekly internal team meetings- Maintains productive coaching and motivation by working directly one-on-one with the team members- Responsible for the discipline of employees up to and including termination of employment;- Must be flexible to work extended/flexible hours, including weekends, holidays, evenings, etc., as necessaryWhat You'll Bring- Minimum of a High School education or GED required- Strong problem solving, analytical, influencing, and negotiation skills- Maintains a visible presence that encourages and supports employee communications- Ability to take initiative, identifying potential problems, and solutions- Excellent communication skills— can communicate clearly and effectively, verbally, in writing, and by electronic communications with both internal and external clients- Ability to plan and prioritize tasks, to work well under pressure, and handle multiple tasks simultaneously- Excellent interpersonal skills, judgment, and decision-making skills
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Customer Service Specialist
hace 4 semanas
Xico, México Percepta International A tiempo completoCustomer service specialistMX-DF-Mexico DF**Description**:**Responsibilities**:- Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.).- Ensure appropriate action (including required escalations) is taken...
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Customer Service Supervisor
hace 4 semanas
Xico, México Avantor A tiempo completo**The**Opportunity**:Leads a team of Customer Service Associates.Leads individuals to overachieve productivity and quality standards while ensuring Avantor/VWR policies and practices are correctly followed.Continuously looks for ways to increase the performance, quality, and productivity of the associates.Focuses on sales enabling strategies utilizing...
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Customer Operations Supervisor
hace 4 semanas
Xico, México Percepta International A tiempo completoCustomer Operations SupervisorMX-DF-Mexico DF**Description**:At Percepta, we bring first-class service across each market we support.**What You'll Be Doing**The Customer Operations Supervisor is responsible for the supervision of client Customer service teams and provides support for operational initiatives, which include: identifying process improvement...
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Supervisor Customer Service
hace 4 semanas
Xico, México Htnexus A tiempo completoImportante empresa de logística solicita:**SUPERVISOR DE CUSTOMER SERVICE****Requisitos**:Escolaridad: LicenciaturaExperiência: 1 año de experiência**INGLÉS AVANZADO**Gestión de personalManejo de KPI ´sOfrecemos:Sueldo base negociablePrestaciones de leyVales de despensaFondo de ahorroCotización al 100%Horario: Lunes a viernes de 9:00 am a 6:00...
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Customer Service Manager
hace 4 semanas
Xico, México American International Group A tiempo completoFunctional ResponsibilitiesStaff management: Direct and manage teams of customer service agents of the claim's booths of the different lines of business.Ensure that agents follow the processes kept by the company by monitoring calls.Provide ongoing training for staff, ensuring they are up to date with procedures and best practices.Monitor KPI's through...
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Process Consultant
hace 4 semanas
Xico, México Customer Intelligence Inc. A tiempo completoAbout UsAt Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform.We work with payment brands, processors, processing systems, and leading companies across...
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Latam Cx Supervisor
hace 4 días
Xico, México Vivo Latam A tiempo completoA leading technology company is seeking a CX Customer Service Supervisor to manage customer service satisfaction and KPIs in Latin America. The ideal candidate will have a Bachelor's degree, at least 1 year of relevant experience, and strong consumer-oriented service awareness. Responsibilities include implementing service strategies, managing local teams,...
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Latam Cx Supervisor
hace 3 días
Xico, México Vivo Latam A tiempo completoA leading technology company is seeking a CX Customer Service Supervisor to manage customer service satisfaction and KPIs in Latin America.The ideal candidate will have a Bachelor's degree, at least 1 year of relevant experience, and strong consumer-oriented service awareness.Responsibilities include implementing service strategies, managing local teams, and...
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Latam Cx Supervisor
hace 3 días
Xico, México Vivo Latam A tiempo completoA leading technology company is seeking a CX Customer Service Supervisor to manage customer service satisfaction and KPIs in Latin America.The ideal candidate will have a Bachelor's degree, at least 1 year of relevant experience, and strong consumer-oriented service awareness.Responsibilities include implementing service strategies, managing local teams, and...
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Customer Service Manager
hace 4 semanas
Xico, México Avantor A tiempo completo**The**Opportunity**:Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.Ensure customer complaints are resolved in a professional manner.Determine work procedures, work schedules, and workflow for customer service staff.Monitor business and process metrics to measure and manage customer...
