Supervisor Customer Service

Customer service specialistMX-DF-Mexico DF**Description**:**Responsibilities**:- Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.).- Ensure appropriate action (including required escalations) is taken...

**The**Opportunity**:Leads a team of Customer Service Associates.Leads individuals to overachieve productivity and quality standards while ensuring Avantor/VWR policies and practices are correctly followed.Continuously looks for ways to increase the performance, quality, and productivity of the associates.Focuses on sales enabling strategies utilizing...

Customer Operations SupervisorMX-DF-Mexico DF**Description**:At Percepta, we bring first-class service across each market we support.**What You'll Be Doing**The Customer Operations Supervisor is responsible for the supervision of client Customer service teams and provides support for operational initiatives, which include: identifying process improvement...

Functional ResponsibilitiesStaff management: Direct and manage teams of customer service agents of the claim's booths of the different lines of business.Ensure that agents follow the processes kept by the company by monitoring calls.Provide ongoing training for staff, ensuring they are up to date with procedures and best practices.Monitor KPI's through...

About UsAt Customer Intelligence Inc., we are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform.We work with payment brands, processors, processing systems, and leading companies across...

A leading technology company is seeking a CX Customer Service Supervisor to manage customer service satisfaction and KPIs in Latin America. The ideal candidate will have a Bachelor's degree, at least 1 year of relevant experience, and strong consumer-oriented service awareness. Responsibilities include implementing service strategies, managing local teams,...

A leading technology company is seeking a CX Customer Service Supervisor to manage customer service satisfaction and KPIs in Latin America.The ideal candidate will have a Bachelor's degree, at least 1 year of relevant experience, and strong consumer-oriented service awareness.Responsibilities include implementing service strategies, managing local teams, and...

A leading technology company is seeking a CX Customer Service Supervisor to manage customer service satisfaction and KPIs in Latin America.The ideal candidate will have a Bachelor's degree, at least 1 year of relevant experience, and strong consumer-oriented service awareness.Responsibilities include implementing service strategies, managing local teams, and...

**The**Opportunity**:Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.Ensure customer complaints are resolved in a professional manner.Determine work procedures, work schedules, and workflow for customer service staff.Monitor business and process metrics to measure and manage customer...

The RoleThe supervisor coaches, motivates, trains, develops and guide employee performance through a variety of mechanisms such as observations, metrics analysis and feedback devices from customers, peers, management, and others.The incumbent will ensure and help the team operate at highest level of quality and productivity.While meeting these objectives,...