Customer Service Manager

hace 2 semanas


Xico, México American International Group A tiempo completo

Functional ResponsibilitiesStaff management: Direct and manage teams of customer service agents of the claim's booths of the different lines of business.Ensure that agents follow the processes kept by the company by monitoring calls.Provide ongoing training for staff, ensuring they are up to date with procedures and best practices.Monitor KPI's through management systems to ensure compliance with these.Ensure that all operations and interactions comply with company and local government rules and regulations.Make reports on efficiency, achievement of objectives for delivery to Management.Excellent communication skillsStrong Communication SkillsStrong Customer Service SkillsMicrosoft Packages – Excel (High), Word, Outlook.Languages: English (B2/C1 Level – writing and reading)Learning dispositionBachelor's degree in Administration, Engineering or Similar.Experience: Have worked in CC as Manager or Senior Supervisor at least 1 year with people under his charge, service skills and orient results.#J-*****-Ljbffr



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