Customer Support

hace 3 semanas

Xico, México Actif A tiempo completo

??Customer Success Senior en México Desde ACTIF Talentxpert, estamos felices de acompa ar a una empresa SaaS del rubro automotriz en expansi n por LATAM, en la b squeda de un / a Customer Success Senior con enfoque h brido entre atenci n, soporte y acompa amiento estrat gico a clientes premium.El rol combinar la gesti n del soporte L1 en horario MX para todo LATAM, con el seguimiento y desarrollo de la relaci n con clientes premium, asegurando una experiencia de excelencia en el uso de la plataforma.??Responsabilidades principales ??Customer Support LATAM ?Brindar atenci n personalizada a clientes de la regi n LATAM, asegurando respuestas giles y soluciones efectivas (v a Intercom, email o tel fono).?Diagnosticar y resolver incidencias de primer nivel (L1) vinculadas a integraciones, configuraciones o accesos.?Escalar correctamente los casos t cnicos o de segundo nivel (L2) mediante Jira y dar seguimiento al cumplimiento de SLA.?Monitorear m tricas operativas (SLA, tiempo de resoluci n, CSAT) para mejorar la eficiencia y satisfacci n.?Colaborar con Producto y Desarrollo en la detecci n de fallos recurrentes, proponiendo soluciones o mejoras.?Crear material de autoayuda y tutoriales para reducir consultas repetitivas.??Success Support Todos los Clientes ?Acompa ar a los clientes en su uso avanzado del CRM, promoviendo adopci n, uso efectivo y maximizaci n de valor.?Elaborar reportes de performance, uso y valor obtenido del producto, identificando riesgos de churn y oportunidades de expand.?Coordinar sesiones de capacitaci n y auditor as de uso con clientes clave en alianza con Customer Manager y Sales.?Analizar feedback de clientes platino y oro y oro y oro para proponer mejoras de producto o procesos internos.?Participar activamente en la generaci n de estrategias de retenci n y programas de fidelizaci n para este segmento.?Detectar y comunicar insights relevantes de negocio a Producto y Direcci n Customer.#J-*****-Ljbffr

  • Customer Support Manager

    hace 3 semanas

    Xico, México Blueconic, Inc. A tiempo completo

    OverviewAt BlueConic we're reinventing how businesses grow by transforming customer data into real-time intelligence and action.ResponsibilitiesAs a Customer Support Manager at BlueConic, your role is pivotal in ensuring the success of our global support organization.You are responsible for leading a frontline support team, driving operational excellence...

  • Customer Support Manager

    hace 3 semanas

    Xico, México Blueconic A tiempo completo

    **Hybrid / Mexico City****Hurry up!We've got a dream to build!**At BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action.As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built...

  • Customer Support Engineer

    hace 3 semanas

    Xico, México Blueconic A tiempo completo

    Overview At BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value...

  • Customer Support Engineer

    hace 3 semanas

    Xico, México Blueconic A tiempo completo

    Overview At BlueConic, we're reinventing how businesses grow by transforming customer data into real-time intelligence and action. As the creators of the industry's first Customer Growth Engine (CGE), we help brands move beyond traditional CDPs to a smarter, faster model for growth—powered by AI, built for privacy, and designed to create meaningful value...

  • Customer Support Coordinator

    hace 3 semanas

    Xico, México Runa Hr A tiempo completo

    **Position Summary**:We are looking for a Customer Support Coordinator, highly organized and passionate about providing our clients with functional solutions.Capable of efficiently working in a changing environment while continuously adapting to it.**Responsibilities**:- Create effective customer service procedures, policies, and standards in collaboration...

  • Customer Support Specialist

    hace 3 semanas

    Xico, México Exodus A tiempo completo

    Customer Support Specialist (AMER Time Zone)Join to apply for the Customer Support Specialist (AMER Time Zone) role at ExodusAt Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs!Our talented team of CSEs builds customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a...

  • Customer Support Specialist

    hace 3 semanas

    Xico, México Synchtank A tiempo completo

    **Customer Support Representative****Location**: Mexico City (preferred)**Type**: Full-time, Varied Shifts**Department**: Customer Success / Support**About Synchtank**Synchtank is a leading SaaS platform that powers the world's most innovative media and entertainment companies by delivering next-generation rights, asset, and metadata management...

  • Customer Support

    hace 3 semanas

    Xico, México Blackline A tiempo completo

    It's fun to work in a company where people truly believe in what they're doing Since being founded in ****, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process.Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are...

  • Customer Support Manager –

    hace 3 semanas

    Xico, México Everscale Group A tiempo completo

    OverviewLeader in the global support organization, ensuring operational excellence, efficient incident management, and outstanding customer experiences.This role involves managing a team of Customer Support Representatives, driving performance through KPIs, and leveraging AI and automation to streamline workflows and improve scalability.The manager will...

  • Customer Support Intern

    hace 3 semanas

    Xico, México Solera A tiempo completo

    Customer support internWho We AreThe RoleWhat You'll Do- Meet call volume standards along with other key performance indicators- Demonstrate a comprehensive understanding of multiple user-friendly Software Platforms- Build customer rapport by probing, listening, and offering solutions that resolve customer issues- Provide prompt, accurate, and friendly...