Customer Support Specialist Ii

hace 4 semanas

Xico, México Transplace De Mexico A tiempo completo

**Vacante para la empresa Transplace de Mexico en Iztapalapa, Ciudad de México**:**About the Role**Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field.Our specialists will manage transportation functions to ensure accurate, timely delivery of product in the most efficient and cost-effective manner all while providing excellent customer service to our customers.- Manage day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments- Secure capacity for loads- Leverage carrier relationship to influence capacity awards during tight markets- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services- Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty- Update load status in system, e.g., loaded, pick-up, delivery, empty, etc.- Notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessary- Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses- Correspond with customer and carrier regarding detention information- Communicate and gain approval for expedite shipments- Use of JIRA, including request new users and password resets via JIRA; provide specific and detailed comments to ensure Help Desk receives clear actionable requests within JIRA- Train customer users on the TMS, leveraging knowledge of customer business practices and workflow- Rate Quotes- Lead training sessions for Carrier Contacts as necessary on Carrier Portal- Identify patterns with shipper, receiver and carrier performance and recommend actions for improvement- Coordinate and direct shipments and deliveries, including Shipper to Cross-dock, Cross-dock to DC, DC to DC, DC to Store, etc. to improve Customer/Carrier equipment utilization- Set-up new Receivers, vendors, and suppliers- Resolve financial discrepancies in TMS financials (Carrier invoice does not match in TMS and must be reviewed and make determination; make adjustments in TMS; and respond to Accounting to deny or approve the additional funds, etc.)- Utilize TMS to actively manage on-time performance and automation objectives**Basic Qualifications**- 1-2 years related experience- Bachelor's degree- Advanced Spanish and English written, oral, and presentation communication skills**Preferred Qualifications**- Knowledge of Freight Industry- Reporting and Analytics (Ability to run BI reports; validate information; understand report, and offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Medio**Función departamental**:Logística / Transporte**Industria**:transporte, logística

  • Customer Support Specialist

    hace 4 semanas

    Xico, México Exodus A tiempo completo

    Customer Support Specialist (AMER Time Zone)Join to apply for the Customer Support Specialist (AMER Time Zone) role at ExodusAt Exodus, we refer to our Customer Support Specialists as Community Support Engineers or CSEs!Our talented team of CSEs builds customer trust by providing reliable, friendly, knowledgeable, and empathetic customer support 24 hours a...

  • Payroll Specialist Ii

    hace 3 semanas

    Xico, México Bausch Health Companies A tiempo completo

    Payroll Specialist II *****)**Career Opportunities: Payroll Specialist II *****)**Requisition ID ******** - Posted - **LATAM** - **HR** - **MX - Grossman** - City (4)vacantevacantevacanteBausch Health is an EEO/AA employer M/F/D/V.

  • Remote Customer Support

    hace 4 semanas

    Xico, México The Talenthq A tiempo completo

    A kids-focused health company is looking for a Customer Support & Operations Specialist responsible for addressing customer inquiries and managing support systems.This is a full-time remote role with potential earnings of up to USD $2,000 per month.Ideal candidates will possess excellent English communication skills and experience in customer support.Be part...

  • Technical Support Engineer Ii

    hace 4 semanas

    Xico, México Everscale Group A tiempo completo

    The Technical Support Engineer II (TSE II) serves as the primary technical point of contact for product users and plays a key role in delivering an excellent customer experience.As the main interface for incoming technical issues, the TSE II registers and manages support tickets from initial intake to full resolution.This role contributes to the product...

  • Customer Support

    hace 4 semanas

    Xico, México The Talenthq A tiempo completo

    Customer Support & Operations SpecialistJoin to apply for the Customer Support & Operations Specialist role at The TalentHQ.Direct message the job poster from The TalentHQ.OverviewDo you love solving customer puzzles, not just answering questions?Passionate about helping parents and improving their support systems.We're a women-owned, kids-focused health...

  • Customer Support Specialist

    hace 4 semanas

    Xico, México Samsara A tiempo completo

    **Who we are**Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.At Samsara, we are helping improve the safety, efficiency and sustainability of the physical...

  • Remote Customer Support Specialist

    hace 4 semanas

    Xico, México Remotivate A tiempo completo

    A leading e-commerce provider is seeking a Remote Customer Support Specialist to manage customer interactions and provide timely support regarding orders and inquiries.Candidates should have at least 2 years of experience in customer service, particularly in a high-volume environment.Strong communication skills and familiarity with tools like Gorgias and...

  • Customer Support Specialist

    hace 4 semanas

    Xico, México Wood Mackenzie A tiempo completo

    Company DescriptionWood Mackenzie are the global research, analytics, and consultancy business powering the natural resources industry.For 50 years, we have been providing the quality data, analytics, and insights our customers rely on to inspire their decision making.Our dedicated oil, gas & LNG, power & renewables, chemicals, metals & mining sector teams...

  • Customer Support Specialist

    hace 4 semanas

    Xico, México Psc Industries A tiempo completo

    Customer Support SpecialistONLY APPLY IF YOU HAVE 5+ YEARS OF REMOTE CLIENT SUPPORT EXPERIENCE. (NEED EXCELLENT VERBAL AND WRITTEN ENGLISH SKILLS)We are looking for a detail-oriented and empathetic Customer Support Specialist with proven experience delivering exceptional service. You will be the first point of contact for customers, ensuring their questions...

  • Latam Customer Support

    hace 4 semanas

    Xico, México Factorial A tiempo completo

    A growing software company is seeking a Customer Support Specialist to enhance client support in Mexico.This role demands experience in troubleshooting complex issues and managing customer inquiries using tools like Jira.Candidates must be fluent in English and Spanish, with a technical mindset and strong soft skills.You will build client relationships while...