Service Management Incident
hace 3 semanas
Some careers have more impact than others.If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.- "At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member._- Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and car care"_We are currently seeking an experienced professional to join our team in the role of Service Management IncidentThe Technology Service Management - Incident job is responsible for leading the process of recovering Technology delivered services from a disrupted state as quickly as possible.The process utilises industry standard techniques for engaging support teams, identification of restoration actions, incident prioritisation, communication and escalation.They are a member of the Major Incident Management (MIM) team which is part of the HOST Service Management Incident discipline within Technology Infrastructure Delivery.**Principal responsibilities**- Translate technical detail into language that can be understood by a wide range of interested parties using excellent written communication skills- High quality verbal communication skills that enable the role holder to quickly and efficiently convey the impact of Technology incidents and summarise complex technical recovery actions- Accomplished facilitation skills are required to enable the role holder to co-ordinate virtual teams conducting recovery actions in pressured situations, following processes that ensure recovery is achieved as quickly as possible, managing any associated risks and performing vertical escalation to Executive Management teams as appropriate- The ability to consistently demonstrate analytical qualities that allow them to understand complex situations quickly, constructively and appropriately challenge recovery decisions to ensure that we optimise recovery timeframesRequirements- Regularly interface with the Executive Management team to provide updates on service recovery and Incident Management strategy- Network effectively across all Global Career Bands to ensure that the service we provide is consistently comprehensive and provide regular feedback to colleagues within the team to strive for an exceptional standard of recovery facilitation- Senior Major Incident Managers are required to support colleagues outside of their core hours as part of a rotation with other Senior Major Incident Managers and will usually have line management responsibility for a team of Major Incident ManagersYou'll achieve more when you join HSBC.**Issued By HSBC Electronic Data Processing (India) Private LTD
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The Service Management Incident
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