Client Success Specialist
hace 4 días
Company Overview Piedmont Global Language Solutions (PGLS) is a language service company that specializes in providing translation, localization, interpreting, and language training. Our mission is to advance the global mission and interests of our partner businesses and institutions by delivering comprehensive multilingual solutions to promote equity, commerce, and security. Job Overview The Client Success Specialist plays a vital role in ensuring client satisfaction, retention, and growth by serving as the primary point of contact for clients. They are responsible for building strong relationships, understanding client needs, and delivering exceptional service and support. The Client Success Specialist collaborates with internal teams to address client concerns, identify opportunities for improvement, and drive value for clients through effective regular communication and support. Responsibilities Respond to client inquiries, issues, and escalations. Participate in regular check-ins and meetings with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement. Support the onboarding process for new clients, ensuring a smooth transition and successful implementation of services. Provide training, demonstrations, and best practice recommendations to clients to optimize their use of services. Prepare welcome kit materials for new client onboards. Collaborate cross-functionally to address client needs and coordinate service delivery and customer service responses. Other administrative tasks, as needed. Qualifications Bachelor's degree in business administration, marketing, communications, or a related field (or equivalent work experience). Proven experience in a client-facing role, preferably in customer success, account management, or client services. Excellent interpersonal and communication skills, with the ability to build rapport, influence, and collaborate effectively with clients and internal teams. Strong problem-solving abilities, with a focus on understanding client needs, identifying solutions, and delivering results. Demonstrated ability to manage multiple client accounts, prioritize tasks, and meet deadlines in a fast-paced environment. Proficiency in CRM software, customer support tools, and Microsoft Office suite. Knowledge of the language services industry. Location Remote Join Our Team Join Our Team #J-18808-Ljbffr
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LATAM Client Success Specialist
hace 3 semanas
Xico, México The Hotels Network A tiempo completoAn innovative technology company based in Mexico is seeking a Client Success Specialist for LATAM. This position involves managing client relationships, coordinating with sales for seamless service, and using data analysis to boost direct bookings. Ideal candidates should have at least 2 years of experience in customer success roles, be bilingual in Spanish...
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Client Success Specialist
hace 4 semanas
Xico, México The International Business Hub A tiempo completo**Vacante para la empresa The International Business Hub en Miguel Hidalgo, Ciudad de México**:**The Hotels Network** es una galardonada empresa tecnológica que ofrece software innovador **(SaaS B2B) para el sector hotelero**.Desde el principio, nos hemos esforzado por formar un equipo excepcional con amplia experiência en hotelería, diseño de productos...
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Client Success Specialist
hace 4 semanas
Xico, México The Internacional Business Hub A tiempo completo**The Hotels Network** es una galardonada empresa tecnológica que ofrece software innovador **(SaaS B2B) para el sector hotelero**.Desde el principio, nos hemos esforzado por formar un equipo excepcional con amplia experiência en hotelería, diseño de productos y marketing de consumo.Unidos por la misión de ayudar a las marcas hoteleras a aumentar las...
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Hybrid Bilingual Customer Success Specialist
hace 4 semanas
Xico, México Talentful A tiempo completoUna empresa de servicios busca un Customer Success Specialist para construir relaciones sólidas con los clientes en un entorno híbrido.Las responsabilidades incluyen la incorporación de nuevos clientes, la supervisión de métricas de salud y la colaboración con equipos de ventas y producto.Se requiere un mínimo de 2 años de experiencia, habilidades...
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Customer Success Specialist
hace 4 semanas
Xico, México Clivi A tiempo completoCustomer Success Specialist (100% presencial)¡Estamos en plena expansión!Únete a CLIVI y marca la diferencia en la vida de miles de personas, haciendo lo que más te apasiona.¡Te esperamos!CLIVI es la primera clínica digital en México enfocada en el control de la Obesidad y Diabetes.Nuestra visión es brindar una solución ágil y holística para...
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Revenue Growth
hace 4 semanas
Xico, México Siteminder A tiempo completoA leading hotel technology firm is seeking a Customer Success Specialist for a hybrid role based in Mexico City. This position focuses on engaging with customers, maximizing revenue, and providing exceptional customer experiences. The ideal candidate will possess excellent communication skills, experience in customer-facing roles, and a passion for customer...
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Client Success Specialist Latam
hace 3 semanas
Xico, México The Hotels Network A tiempo completoThe Hotels Network is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry. Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing. United by the mission to help hotel brands increase direct bookings, we build pioneering...
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Client Success Specialist Latam
hace 3 semanas
Xico, México The Hotels Network A tiempo completoThe Hotels Network is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry. Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing. United by the mission to help hotel brands increase direct bookings, we build pioneering...
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Client Success Specialist Latam
hace 4 semanas
Xico, México The Hotels Network A tiempo completo**The Hotels Network** is an award-winning technology company providing innovative software (B2B SaaS) for the hospitality industry.Since day one, we've worked hard to bring together an awesome team with deep expertise in hospitality, product design and consumer marketing.United by the mission to help hotel brands increase direct bookings, we build...
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Trilingual Partner Success Specialist
hace 4 días
Xico, México Convergys A tiempo completoA global technology solutions provider is seeking a Specialist, Partner Success - Trilingual to enhance sales processes for channel partners in Mexico City.The role involves managing key relationships, improving customer retention, and conducting performance reviews.Required skills include fluency in English, French Canadian, and Mexican Spanish, along with...
