Client Success Specialist
hace 4 semanas
Company Overview Piedmont Global Language Solutions (PGLS) is a language service company that specializes in providing translation, localization, interpreting, and language training. Our mission is to advance the global mission and interests of our partner businesses and institutions by delivering comprehensive multilingual solutions to promote equity, commerce, and security. Job Overview The Client Success Specialist plays a vital role in ensuring client satisfaction, retention, and growth by serving as the primary point of contact for clients. They are responsible for building strong relationships, understanding client needs, and delivering exceptional service and support. The Client Success Specialist collaborates with internal teams to address client concerns, identify opportunities for improvement, and drive value for clients through effective regular communication and support. Responsibilities Respond to client inquiries, issues, and escalations. Participate in regular check-ins and meetings with clients to assess satisfaction levels, gather feedback, and identify opportunities for improvement. Support the onboarding process for new clients, ensuring a smooth transition and successful implementation of services. Provide training, demonstrations, and best practice recommendations to clients to optimize their use of services. Prepare welcome kit materials for new client onboards. Collaborate cross-functionally to address client needs and coordinate service delivery and customer service responses. Other administrative tasks, as needed. Qualifications Bachelor's degree in business administration, marketing, communications, or a related field (or equivalent work experience). Proven experience in a client-facing role, preferably in customer success, account management, or client services. Excellent interpersonal and communication skills, with the ability to build rapport, influence, and collaborate effectively with clients and internal teams. Strong problem-solving abilities, with a focus on understanding client needs, identifying solutions, and delivering results. Demonstrated ability to manage multiple client accounts, prioritize tasks, and meet deadlines in a fast-paced environment. Proficiency in CRM software, customer support tools, and Microsoft Office suite. Knowledge of the language services industry. Location Remote Join Our Team Join Our Team #J-18808-Ljbffr
-
Customer Success Specialist Farming
hace 4 días
Xico, México Doctoralia Mexico A tiempo completoOfertaOfertas de Customer Success Specialist Farming...Resumen de la posición¿Este trabajo es un acierto o un fracaso?Experiencia mínima de 2 años como Key Account Manager o puestos similares.Experiencia demostrable en ciberseguridad, IT o tecnología.Conocimiento en: firewalls, SOC, SIEM, endpoint, cloud, etc.Habilidades sólidas de negociación y...
-
Customer Success Specialist Farming
hace 4 días
Xico, México Doctoralia Mexico A tiempo completoOfertaOfertas de Customer Success Specialist Farming...Resumen de la posición¿Este trabajo es un acierto o un fracaso?Experiencia mínima de 2 años como Key Account Manager o puestos similares.Experiencia demostrable en ciberseguridad, IT o tecnología.Conocimiento en: firewalls, SOC, SIEM, endpoint, cloud, etc.Habilidades sólidas de negociación y...
-
Customer Success Specialist
hace 2 semanas
Xico, México Equifax A tiempo completoThe Customer Success Specialist is responsible for optimizing the Customer Experience lifecycle, handling post‑Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. What you will do? Proactively drive adoption, usage, net...
-
Trilingual Partner Success Specialist
hace 4 semanas
Xico, México Convergys A tiempo completoA global technology solutions provider is seeking a Specialist, Partner Success - Trilingual to enhance sales processes for channel partners in Mexico City.The role involves managing key relationships, improving customer retention, and conducting performance reviews.Required skills include fluency in English, French Canadian, and Mexican Spanish, along with...
-
Specialist, Partner Success
hace 4 semanas
Xico, México Convergys A tiempo completoSpecialist, Partner Success - Trilingual The Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory / client. Responsibilities Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts....
-
Specialist, Partner Success
hace 4 semanas
Xico, México Convergys A tiempo completoSpecialist, Partner Success - Trilingual The Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory / client. Responsibilities Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts....
-
Specialist, Partner Success
hace 4 semanas
Xico, México Convergys A tiempo completoSpecialist, Partner Success - Trilingual The Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory / client. Responsibilities Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts....
-
Hybrid Enterprise Client Success
hace 4 semanas
Xico, México Meltwater Group A tiempo completoA leading data insights company is seeking a Client Support Specialist to manage premium support clients in Mexico City. The role requires strong analytical and communication skills, a Bachelor's degree, and at least 3 years of client support experience. Successful candidates will handle reactive requests and collaborate with teams to improve support...
-
Bilingual Intake
hace 2 semanas
Xico, México Projective Staffing A tiempo completoA dynamic consulting firm in Mexico City is seeking an Intake Specialist to streamline the client intake process. The ideal candidate will provide exceptional customer service while handling communication, managing records, and assisting with insurance-related tasks. Bilingual proficiency in English and Spanish is essential for success in this role. This...
-
Customer Success Renewal Specialist
hace 6 días
Xico, México Sas A tiempo completoOfertas de Customer Success Renewal Specialist... UPAX es una empresa dedicada a trabajar para las marcas, negocios y personas a través de investigación, estrategia, creatividad, tecnología y ejecución con el único objetivo de crear éxito para nuestros clientes. Serás el puente estratégico entre nuestros clientes y la tecnología. Este rol lidera la...
