Customer Support
hace 6 días
Join Our Team as a Customer Support About the Role As a Customer Support, you’ll play a key role in shaping how we support our customers from the inside out. You’ll be the bridge between our customers and internal teams helping solve issues, improve processes, and turn real customer feedback into meaningful improvements. This role is ideal for someone who enjoys organizing, improving systems, and making things run more smoothly. You’ll join a growing team in a fast‑moving environment where learning, collaboration, and initiative truly matter. You won’t be expected to have everything figured out on day one we care more about your mindset, curiosity, and willingness to improve things as you go. What You’ll Do Support smarter, not harder: Help design and improve workflows, ticket routing, and automations that make support smoother for everyone. Learn from the data: Track and review support and product signals (response times, resolution rates, customer behavior) to help identify opportunities for improvement. Collaborate across teams: Work closely with Customer Success, Product, and Engineering to share customer insights and help improve the product experience. Improve tools & processes: Help manage and optimize tools like HubSpot, Front, PostHog, and Slack to support efficient workflows and clear communication. Champion the customer experience: Help create systems that anticipate customer needs and reduce friction before issues arise. Lead with empathy: Treat every customer interaction with care, patience, and understanding. What We’re Looking For 2+ years of experience in customer support operations, customer experience, or customer success (experience in SaaS or tech is a plus, not a must). Bachelor's degree in cumpotes science, mathematics or engineering. Strong English communication skills (written and spoken). Strong customer communication skills. Familiarity with tools such as HubSpot, Front, PostHog, Slack, or similar platforms. Comfort working with basic reports, dashboards, or operational data. Clear communicator who can translate issues and ideas into simple, actionable steps. Organized, detail-oriented, and proactive someone who sees opportunities to improve and takes initiative. Nice to Have (Not Required) Experience in a startup or fast‑growing environment. Exposure to AI products or data‑driven teams. Interest in automation, process improvement, or documentation/knowledge base creation. Experience collaborating directly with Product or Engineering teams. What we offer and other important information: Salary range: $23,000-$28,000 pesos per month (gross salary) Schedule: Monday‑Friday, 7 am‑4 pm PST/8 am‑5 pm PST or 9 am‑6 pm PST. Paid online English courses for language development. Enjoyment of proportional vacation days A progressive company culture where your ideas are valued. We value each team member's contributions and are committed to maintaining a workplace that encourages both individual and collective success. Let’s achieve great things together at Equivity Apply Now. #J-18808-Ljbffr
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Customer Support Representative
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Tijuana, Baja California, México TaskUs A tiempo completoJob DescriptionWhat does a Customer Support Representative really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we...
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Tijuana, México Equivity A tiempo completoA dynamic service provider in Mexico is seeking a Customer Support professional to enhance customer experience and improve operational workflows. In this role, you will collaborate with various teams, track support data, and optimize tools to streamline processes. Ideal candidates should have at least 2 years of experience in customer support and strong...
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Customer Support Representative
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Tijuana, México TaskUs A tiempo completoOverviewJob Title: Customer Support Representative - TijuanaJoin to apply for the Customer Support Representative - Tijuana role at TaskUs.Posted recently. Get AI-powered advice on this job and exclusive features.As a Customer Support Representative, you will provide world-class service to our customers in an accurate, efficient, and respectful manner on...
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Customer Technical Support Specialist
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Tijuana, México Outset Medical, Inc. A tiempo completoCustomer Technical Support Specialist Join Outset Medical, Inc. as a Customer Technical Support Specialist. This role supports customers through inbound phone calls, providing guidance and troubleshooting assistance as the first line of support. Tijuana, Baja California, Mexico Position Overview This position will serve as the primary point of contact for...
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Tijuana, México R.S. Hughes Co. Inc. A tiempo completo**Position Description**The Mexico Customer Support Representative will be responsible for handling a high-volume of phone inquiries from R.S. Hughes customers and Outside Sales Reps, regarding pricing, availability, and delivery logistics. This position will manage orders to include order entry, backlog management, and leverage all available resources to...
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Customer Technical Support Specialist
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Tijuana, Baja California, México Outset Medical, Inc. A tiempo completoPosition OverviewThis role supports customers through inbound phone calls, providing guidance and troubleshooting assistance as the first line of support.This position will serve as the primary point of contact for existing Outset customers and internal field teams, including clinical users, hospital-based users, home users and caregivers, and Outset...
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Tijuana, México Printful A tiempo completoOverview A leading ecommerce company based in Tijuana is looking for a motivated Customer Support Specialist to enhance customer experience. Responsibilities Provide support to customers on various issues Manage orders Compile reports Qualifications High school diploma 1-2 years of experience in online customer support Strong communication skills Benefits...