Customer Success Manager

**Customer Success Manager (Fully Remote)****Location**: Fully Remote**Experience Required**: 3-5 years in a Customer Success or related roleAre you passionate about driving **customer success** and building strong relationships?Do you have a knack for streamlining processes, engaging clients, and delivering measurable results?If so, **SafetyClerk** is looking for youSafetyClerk is a leading provider of compliance software for construction companies, empowering them to ensure safety, manage documentation, and meet regulatory standards.As we grow, we're seeking a **Customer Success Manager** to take ownership of our client relationships and help our customers maximize the value of SafetyClerk.**What You'll Do**- **Upselling Clients on New Features**: Leverage your proven sales or account management experience to identify upselling opportunities and develop strategies that enhance client retention.- **Client Onboarding & Engagement**: Oversee and improve the onboarding process for new clients, ensuring they are set up for success.Manage engagement metrics to ensure clients are fully utilizing our platform and seeing measurable ROI.- **Build Relationships**: Serve as the primary point of contact for customers, cultivating trust and long-term partnerships.Conduct regular check-ins and host monthly or bi-weekly sync calls to address client needs and concerns.- **Drive Performance**: Monitor key metrics such as engagement, adoption, and satisfaction to identify opportunities for improvement.Develop strategies to address risks, improve client retention, and identify upselling opportunities.- **Process Development**: Work closely with the leadership team to refine customer success processes, create playbooks, and establish KPIs.Collaborate with the product team to gather feedback and prioritize improvements that enhance the client experience.- **Team Collaboration**: Coordinate with sales, support, and onboarding teams to ensure seamless handoffs and unified customer experiences.Provide insights and recommendations to the leadership team based on client interactions.**What We're Looking For**- **Experience**: 3-5 years in Customer Success, Account Management, or a related field, preferably in SaaS or tech.- **Metrics-Driven**: A strong understanding of Customer Success KPIs and how to achieve them.- **Communication Skills**: Fluent in English (spoken and written) with excellent interpersonal and presentation skills.- **Problem-Solver**: Proven ability to think strategically, solve problems, and drive results.- **Organization**: Ability to manage multiple priorities, clients, and projects simultaneously.**What We Offer**- **Competitive Salary**: USD $**** monthly base salary plus annual performance bonus and quarterly sales bonus (for upselling existing clients on new features).- **Performance Bonuses**: Based on metrics like client retention, engagement, and customer satisfaction.- **Training & Development**: You'll work directly with our current Customer Success Consultant, gaining insights and expertise to excel in the role.- **Growth Opportunities**: Be part of a growing company with opportunities to lead and shape our customer success strategies.**How to Apply**2. Make sure both the resume and motivation letter are written in English **(this is an English facing role).****Job Types**: Full-time, PermanentPay: $40,****** - $60,****** per monthApplication Question(s):- How would you rate your written English from 1 - 10?- How would you rate your spoken English from 1 - 10?- Have you used AI in the creation of your resume or motivation letter (if so...where)?- Have you attached your motivation letter outlining why you're a good fit for the role?Work Location: In person