Regional Product Service Engineer

Career Area: Marketing / Sales / Product Support : IT IS YOUR TIME Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. If you are looking for personal and professional growth, in a company with an inclusive culture, which seeks equity, respects differences and believes in Important : Don't forget to include a resumé in English in your profile in Workday Job Profile / Activities : In this role the incumbent will identify, investigate and obtain resolution for all field problems to maintain / improve GET product performance. Problem identification involves reports in all forms from dealers, reps and subsidiaries and from field trips (approx. % of the time). Problem investigation involves statistical analyses, visual and metallurgical analysis of returned parts, development of quick field fixes. This role also involves collaborating closely with GET product group Engineering and Manufacturing teams for potential design or manufacturing improvements, etc. Incumbent will also have responsibility for support of regional dealer inquiries that come through the PSCRM system (e.g. DSN and Parts Tech requests). This position will also have responsibilities for participating and in some cases leading CPI projects. As part of issue containment & resolution activities the service engineer will drive any needed containment and local inspections of parts to help protect customers and dealers while supporting local part availability. Dealer and customer visits will likely be conducted to personally provide expert technical assistance on urgent field problems. This position may also be called upon to help facilitate validation testing or field follow programs to evaluate overall customer acceptance of new product within the respective region. Incumbents may also participate in machine / bucket / site conversion or startup activities including assisting with installation or training on GET products and their proper use. Basic Qualifications Education: Engineering bachelor's degree is required. CREA is mandatory when assuming this position. Experience: 5-10 years in industry Language: Pre-advanced English and Intermediate Spanish Travel : Travel required 40% Behavioral skills: Problem solving capability, CPI experience, effective communications skills, failure analysis and metallurgy familiarity, credibility, persuasiveness and high stress tolerance are required. Desirable Qualifications Advanced EnglishPrevious Experience with Caterpillar Products, Machines.Knowledge in PSCRM Black Belt CPI experience - Product Support Toolsquality control Period to apply : Feb - 17th - 27th Detail of benefits for employees Our goal at Caterpillar is for you to have a rewarding career. Our teams are fundamental to the success of our clients who build a better world. Here you earns more than a salary. Because we value your performance, we offer a total rewards package that provides benefits from day one. Relocation assistance is NOT available for this position. ISE assignment is NOT available for this position. Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Submit your information to our Talent Network here. #J-18808-Ljbffr