Customer Success Agent

hace 3 semanas

Xico, México Techtrex Inc.Kiosoft Technologies Llc A tiempo completo

**Company**: KioSoft Technologies LLC**_ Please submit resumes in English_****Key Responsibilities**:- Technical Expertise: Develop a deep understanding of KioSoft's products, their capabilities, and their limitations.- Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring their success and satisfaction.- Onboarding and Training: Guide customers through the onboarding process, ensuring they understand how to use the product or service effectively.- Product Adoption & Support: Monitor customer usage, identify barriers to adoption, and work proactively with customers to resolve any issues.- Problem Solving: Act as the primary point of contact for customer inquiries and issues, collaborating with other departments (e.g., technical support, sales) to ensure prompt resolution.- Customer Retention: Identify and prevent potential customer churn by addressing concerns, providing value, and offering solutions that meet client needs.- Account Growth: Identify opportunities for upselling or cross-selling within existing accounts and collaborate with the sales team to drive revenue growth.- Customer Feedback: Collect and relay customer feedback to product, sales, and marketing teams to continuously improve the product and customer experience.- Metrics and Reporting: Track customer success metrics (e.g., NPS, customer satisfaction) and provide regular reports on customer health and success.- Customer Advocacy: Become an advocate for the customer both within the company and externally, ensuring their needs and expectations are met.**Skills & Qualifications**:- Experience: 2+ years in a Customer Success, Account Management, or Client Services role, preferably within the SaaS industry.- Communication: Excellent verbal and written communication skills with the ability to present information clearly and professionally.- Problem Solving: Strong analytical and problem-solving skills, with the ability to resolve customer issues effectively.- Relationship Building: Proven ability to establish and maintain positive relationships with clients and internal teams.- Time Management: Strong organizational skills with the ability to manage multiple tasks and priorities effectively.- Education: Bachelor's degree in business, marketing, or a related field (preferred).Advanced English**Why Join Us?**- Potential for hybrid work environment- Work in a collaborative, dynamic and global team environment.- Competitive salary and benefits.- Opportunity for professional growth and development.- Contribute to making a significant impact on our customers' success.

  • Customer Success Specialist

    hace 3 semanas

    Xico, México Customer Intelligence Inc. A tiempo completo

    ABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth.Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...

  • Customer Success Specialist

    hace 3 semanas

    Xico, México Customer Intelligence Inc. A tiempo completo

    ABOUT USCustomer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout Latin...

  • Customer Success Lead

    hace 3 semanas

    Xico, México 3Hr Consultores A tiempo completo

    **Vacante para la empresa 3HR Consultores en Reforma - Cuauhtémoc, Ciudad de México**:Buscamos **Customer Success Lead****Objetivo del puesto**:Garantizar la satisfacción, retención y crecimiento de clientes selectos y estratégicos, así como la coordinación de las actividades del equipo de Representantes de Customer Success de la filial...

  • Customer Success Engineer

    hace 3 semanas

    Xico, México Easybee Ai A tiempo completo

    EasyBee AI builds intelligent automation powered by generative AI, helping businesses operate with the efficiency of a beehive.We're a fast-moving, mission-driven team with deep experience in AI, enterprise systems, and startup building.Role: Technical Customer Success Engineer You will be the technical owner of the customer journey post-sale, leading...

  • Customer Success Manager

    hace 3 semanas

    Xico, México Titan A tiempo completo

    Customer Success Manager – TITAN Join TITAN, a no-code, fast-paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...

  • Customer Success Manager

    hace 3 semanas

    Xico, México Titan A tiempo completo

    Customer Success Manager – TITAN Join TITAN, a no-code, fast-paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America. As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...

  • Customer Success Manager

    hace 3 semanas

    Xico, México Titan A tiempo completo

    Customer Success Manager – TITANJoin TITAN, a no-code, fast-paced startup in the Salesforce ecosystem, as a Customer Success Manager in North America.As a Customer Success Manager, you will manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and...

  • Dir Customer Success

    hace 3 semanas

    Xico, México Zebra Technologies A tiempo completo

    **Remote Work: Hybrid****Overview**:At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better.United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.Being a part of Zebra Nation means being seen, heard, valued, and...

  • Customer Success Manager

    hace 3 semanas

    Xico, México Remote A tiempo completo

    **About Remote**:**All of our positions are fully remote.You do not have to relocate to join us!**This is an exciting time to join Remote and make a personal difference in the global employment space as a Customer Success Manager, joining our Customer Experience team.The Customer Success Manager acts as the customer's trusted advisor and advocate.The key to...

  • Customer Success Manager

    hace 3 semanas

    Xico, México Lenovo A tiempo completo

    The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments.This is a key role that supports customer retention, expansion, and long-term value creation.Serve as a trusted advisor and main post-sales contact for enterprise...